The Challenge
As a Renewals Associate II, you are an emerging expert in renewal strategy and execution. You’ll manage a growing portfolio of customers, driving retention and ensuring high forecasting accuracy across each renewal. You’ll partner cross-functionally to deliver frictionless renewal experiences and proactively identify churn risks and expansion signals.
Responsibilities
Own a mid-size to large portfolio within the Commercial Business Unit of customer renewals across various verticals and sizes, managing full-cycle renewals with increasing autonomy.
Leverage data and customer engagement insights to forecast renewal outcomes accurately and mitigate risk early.
Drive timely renewals by coordinating with Sales, Customer Success, Legal, and Finance, with particular attention to expansion potential or complex contracts.
Manage contract negotiations in a consultative manner, aligned with company goals and customer value.
Deliver a white‑glove customer experience at renewal, communicating proactively and clearly with all stakeholders.
Partner with the forecasting and operations teams to refine renewal metrics and reporting accuracy.
Help coach and support Renewal Associates I, sharing best practices and renewal strategies.
You Are
A strong communicator who combines customer empathy with commercial acumen.
Detail‑oriented and proactive, with a passion for precision and forecasting accuracy.
Comfortable navigating ambiguity and complexity in fast‑paced environments.
Your Experience Includes
2+ years of renewal, sales, or customer‑facing experience.
Proven ability to manage renewal negotiations and forecasting in a CRM (Salesforce preferred).
Basic understanding of SaaS contracting and financial principles.
High proficiency in written and verbal communication.
BA/BS in Business, Communications, or a related field preferred.
Salary Range $52,500—$78,750 USD
Where we Work We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Recruitment Fraud Warning OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an “@onetrust.com” email address. You may also receive legitimate emails from “@us.greenhouse-mail.io”. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a “@docusign.net” email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
Equal Employment Opportunity Statement OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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Responsibilities
Own a mid-size to large portfolio within the Commercial Business Unit of customer renewals across various verticals and sizes, managing full-cycle renewals with increasing autonomy.
Leverage data and customer engagement insights to forecast renewal outcomes accurately and mitigate risk early.
Drive timely renewals by coordinating with Sales, Customer Success, Legal, and Finance, with particular attention to expansion potential or complex contracts.
Manage contract negotiations in a consultative manner, aligned with company goals and customer value.
Deliver a white‑glove customer experience at renewal, communicating proactively and clearly with all stakeholders.
Partner with the forecasting and operations teams to refine renewal metrics and reporting accuracy.
Help coach and support Renewal Associates I, sharing best practices and renewal strategies.
You Are
A strong communicator who combines customer empathy with commercial acumen.
Detail‑oriented and proactive, with a passion for precision and forecasting accuracy.
Comfortable navigating ambiguity and complexity in fast‑paced environments.
Your Experience Includes
2+ years of renewal, sales, or customer‑facing experience.
Proven ability to manage renewal negotiations and forecasting in a CRM (Salesforce preferred).
Basic understanding of SaaS contracting and financial principles.
High proficiency in written and verbal communication.
BA/BS in Business, Communications, or a related field preferred.
Salary Range $52,500—$78,750 USD
Where we Work We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Recruitment Fraud Warning OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an “@onetrust.com” email address. You may also receive legitimate emails from “@us.greenhouse-mail.io”. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a “@docusign.net” email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
Equal Employment Opportunity Statement OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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