VAD Customer Service - Bilingual-English/Spanish
100% Onsite Role- Lake Mary, FL
Pay : $22.00 - $23.00 per hour
26-01398
Job Summary
The VAD Customer Service Representative is a bilingual (English/Spanish) onsite role responsible for providing high-quality customer support within a remote patient monitoring environment. This position manages inbound and outbound calls related to supply orders, equipment support, enrollment, and compliance follow-up. The role requires strong time management, attention to detail, and professional communication skills to ensure accurate documentation, timely follow-up, and adherence to established processes and regulatory standards. The ideal candidate demonstrates reliability, accountability, and the ability to work effectively within a team while meeting departmental performance metrics.
Job Responsibilities
Handle inbound customer calls regarding supply orders, equipment support, and general inquiries.
Place outbound calls for customer follow-up, enrollment, compliance, and shipping notifications.
Maintain and update customer records within the Remote Patient Monitoring platform.
Conduct enrollment calls and provide equipment training and setup assistance.
Complete monthly customer follow-up calls as required.
Place supply and equipment orders and coordinate ordering, shipping, delivery confirmation, and returns as needed.
Follow up with vendors regarding order status or shipment issues.
Monitor reports and ensure timely follow-through on placed orders.
Notify customers of shipping delays, missing information, or related concerns.
Resolve customer issues or escalate concerns when appropriate.
Utilize internal databases and multiple operating systems to retrieve and document customer information accurately.
Follow detailed work instructions, regulatory requirements, privacy standards, and security guidelines, including HIPAA compliance.
Adhere to departmental metrics, attendance expectations, and established business processes.
Contribute to workflow productivity improvements and maintain a culture of accountability.
Job Requirements
Bilingual fluency in English and Spanish required.
Minimum of one year of customer service experience.
Proficiency in Microsoft Office applications.
Ability to navigate complex computer systems and multiple operating environments.
Strong problem-solving, organizational, and multitasking skills.
Excellent interpersonal skills and professional phone etiquette.
Demonstrated ability to follow detailed instructions and standardized procedures.
Consistent attendance and reliability.
Ability to work onsite in Lake Mary, FL.
Education
Associate degree preferred or equivalent combination of education and relevant work experience.
Work Experience
Prior experience in data processing preferred.
Experience working with Apple products preferred.
Previous experience in a healthcare or remote monitoring environment preferred.
#ZR
About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
Benefits
We offer a comprehensive benefits package to our employees, which includes:
Medical Insurance Vision & Dental Insurance Life Insurance 401K Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy , information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .
Job Summary
The VAD Customer Service Representative is a bilingual (English/Spanish) onsite role responsible for providing high-quality customer support within a remote patient monitoring environment. This position manages inbound and outbound calls related to supply orders, equipment support, enrollment, and compliance follow-up. The role requires strong time management, attention to detail, and professional communication skills to ensure accurate documentation, timely follow-up, and adherence to established processes and regulatory standards. The ideal candidate demonstrates reliability, accountability, and the ability to work effectively within a team while meeting departmental performance metrics.
Job Responsibilities
Handle inbound customer calls regarding supply orders, equipment support, and general inquiries.
Place outbound calls for customer follow-up, enrollment, compliance, and shipping notifications.
Maintain and update customer records within the Remote Patient Monitoring platform.
Conduct enrollment calls and provide equipment training and setup assistance.
Complete monthly customer follow-up calls as required.
Place supply and equipment orders and coordinate ordering, shipping, delivery confirmation, and returns as needed.
Follow up with vendors regarding order status or shipment issues.
Monitor reports and ensure timely follow-through on placed orders.
Notify customers of shipping delays, missing information, or related concerns.
Resolve customer issues or escalate concerns when appropriate.
Utilize internal databases and multiple operating systems to retrieve and document customer information accurately.
Follow detailed work instructions, regulatory requirements, privacy standards, and security guidelines, including HIPAA compliance.
Adhere to departmental metrics, attendance expectations, and established business processes.
Contribute to workflow productivity improvements and maintain a culture of accountability.
Job Requirements
Bilingual fluency in English and Spanish required.
Minimum of one year of customer service experience.
Proficiency in Microsoft Office applications.
Ability to navigate complex computer systems and multiple operating environments.
Strong problem-solving, organizational, and multitasking skills.
Excellent interpersonal skills and professional phone etiquette.
Demonstrated ability to follow detailed instructions and standardized procedures.
Consistent attendance and reliability.
Ability to work onsite in Lake Mary, FL.
Education
Associate degree preferred or equivalent combination of education and relevant work experience.
Work Experience
Prior experience in data processing preferred.
Experience working with Apple products preferred.
Previous experience in a healthcare or remote monitoring environment preferred.
#ZR
About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
Benefits
We offer a comprehensive benefits package to our employees, which includes:
Medical Insurance Vision & Dental Insurance Life Insurance 401K Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy , information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .