Inside Sales Representative (ISR) - PMC-Flowood
Puckett Machinery Company, Flowood, Mississippi, United States
About Puckett Machinery Company
Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority. Job Overview
We are seeking an Internal Sales Representative (ISR) for our team at our corporate headquarters in Flowood, MS. The Inside Sales Representative (ISR) will contribute to the growth of our heavy equipment, parts, and service solutions. The role combines elements of lead generation, sales, and marketing, and provides a unique opportunity for professional growth within the company. You will cultivate relationships with existing and prospective customers, manage marketing driven leads, and collaborate closely with the outside sales teams to drive results. The position will report to the Manager of Marketing & Strategy. Essential Functions, Duties, and Responsibilities
Customer Relationship Management: Cultivate and maintain relationships with existing and prospective customers through regular outbound communication, including a minimum of 80 calls per week and email campaigns. Educate customers on the benefits of our product offerings, and sell parts, service, labor, and preventive maintenance (CSA) solutions. Sales Prospecting & Lead Generation: Research, identify, and develop a list of target customers. Initiate contact with decision‑makers and influencers in the acquisition of heavy equipment, parts, and service solutions. Perform tele‑prospecting activities, gather sales intelligence, qualify prospects, overcome objections, and generate qualified sales leads for the outside sales team. Manage and maintain an assigned book of business, ensuring strong relationships with existing clients and driving growth through upselling and cross‑selling opportunities. Marketing Support: Provide customers and prospects with sales collateral, case studies, and other marketing tools. Qualify leads generated from marketing campaigns and events. CRM and Sales Documentation: Document all customer and prospect interactions in the company’s CRM database (Salesforce.com) and utilize related systems (DBS, PTOS) to track sales activities. Ensure that all relevant information is accurately captured and maintained. Internal Collaboration: Regularly attend internal business development and sales meetings to provide updates on lead generation progress, share insights, and address any challenges or obstacles encountered. Required Skills, Knowledge, and Experience
Minimum of a high school diploma or GED equivalent required, with 1‑2 years of experience in a business‑to‑business environment, such as telemarketing, inside/outside sales, or customer service. While prior industry experience or a degree in business, marketing, engineering, finance or a related field is a plus, we are looking for someone with the potential to learn and grow in the role. Must possess excellent verbal and written communication skills with a strong attention to detail and customer service orientation. Must have the ability to build strong networks, both inside and outside the organization. Must have the ability to handle rejection with poise and engage management decision‑makers and influencers at all levels. The successful candidate should be self‑motivated, goal‑oriented, and dependable with the ability to work independently and as a part of a team. Must possess proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and CRM applications (Salesforce.com), as well as familiarity with dealer management systems (DBS, PTOS) is a plus.
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Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority. Job Overview
We are seeking an Internal Sales Representative (ISR) for our team at our corporate headquarters in Flowood, MS. The Inside Sales Representative (ISR) will contribute to the growth of our heavy equipment, parts, and service solutions. The role combines elements of lead generation, sales, and marketing, and provides a unique opportunity for professional growth within the company. You will cultivate relationships with existing and prospective customers, manage marketing driven leads, and collaborate closely with the outside sales teams to drive results. The position will report to the Manager of Marketing & Strategy. Essential Functions, Duties, and Responsibilities
Customer Relationship Management: Cultivate and maintain relationships with existing and prospective customers through regular outbound communication, including a minimum of 80 calls per week and email campaigns. Educate customers on the benefits of our product offerings, and sell parts, service, labor, and preventive maintenance (CSA) solutions. Sales Prospecting & Lead Generation: Research, identify, and develop a list of target customers. Initiate contact with decision‑makers and influencers in the acquisition of heavy equipment, parts, and service solutions. Perform tele‑prospecting activities, gather sales intelligence, qualify prospects, overcome objections, and generate qualified sales leads for the outside sales team. Manage and maintain an assigned book of business, ensuring strong relationships with existing clients and driving growth through upselling and cross‑selling opportunities. Marketing Support: Provide customers and prospects with sales collateral, case studies, and other marketing tools. Qualify leads generated from marketing campaigns and events. CRM and Sales Documentation: Document all customer and prospect interactions in the company’s CRM database (Salesforce.com) and utilize related systems (DBS, PTOS) to track sales activities. Ensure that all relevant information is accurately captured and maintained. Internal Collaboration: Regularly attend internal business development and sales meetings to provide updates on lead generation progress, share insights, and address any challenges or obstacles encountered. Required Skills, Knowledge, and Experience
Minimum of a high school diploma or GED equivalent required, with 1‑2 years of experience in a business‑to‑business environment, such as telemarketing, inside/outside sales, or customer service. While prior industry experience or a degree in business, marketing, engineering, finance or a related field is a plus, we are looking for someone with the potential to learn and grow in the role. Must possess excellent verbal and written communication skills with a strong attention to detail and customer service orientation. Must have the ability to build strong networks, both inside and outside the organization. Must have the ability to handle rejection with poise and engage management decision‑makers and influencers at all levels. The successful candidate should be self‑motivated, goal‑oriented, and dependable with the ability to work independently and as a part of a team. Must possess proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and CRM applications (Salesforce.com), as well as familiarity with dealer management systems (DBS, PTOS) is a plus.
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