Senior Director of Fulfillment & Logistics Operations

Senior Director of Fulfillment & Logistics Operations

CI-Group is a marketing solutions company that helps our clients build their brands, launch their products and connect with their customers. Located in Lebanon, NJ, our company has more than 80 employees, with several divisions including branding, design, experiential + events, digital, advertising, strategy + research, branded merchandise, warehousing + fulfillment, and printing + mailing. We’ve been in business for over 40 years and are proud to have an impressive list of household name clients from the entertainment, finance, healthcare and luxury brands industries, among others.

The Role: A "Floor-First leader

We are seeking a strategic and highly presentSeniorDirector of Fulfillment & Logistics Operations tolead our 3PL distribution and warehousing division across twofacilities.

This is not a "remote-from-the-office" role Because our operations revolve around high-volume e-commerceand complex kitting—rather than static pallet storage—success inthis position requires you to be physically present on thewarehouse floor. You aren't just managing metrics from adashboard; you are observing the workflow, identifying bottlenecks in the assembly line, and working side-by-side with your leads to refine the "unboxing" experience for ourclients.... often luxury clients.

Experience and Skills

Core Responsibilities

• Operational Leadership: Manage two warehouselocations and a team of approximately 25-35 exempt, non-exempt,and temporary associates. Build a culture of accountability,continuous learning, and excellence.
• Process Engineering & Complex Fulfillment &Kitting: Oversee production scheduling for labor-intensive project assembly, kitting, and custom order configurations. Ensure "unboxing" quality meets the highstandards of our customers, which include luxury and entertainmentclients.You will be responsible for designing the physical layoutof kitting lines to maximize throughput and maintain the highaesthetic standards our clients demand.
• Systems & Technology: Own theExtensiv 3PLWMS environment. You will be the "power user"who ensures data integrity from the receiving dock to the shippingstation.Lead the setup and maintenance of billing procedures,inventory control, and reporting. Drive the exploration ofautomation and technology to increase throughput.
• Logistics & Shipping: Manage relationshipswith common carriers and small parcel delivery companies (UPS,FedEx, USPS). Apply deep knowledge of shipping rates, zones, andmethods to optimize outbound costs.
• Strategy & Growth: Develop and execute astrategic plan that supports CI-Group’s rapid growth. StandardizeSOPs and streamline business processes to improve profitability.
• Data-Driven Performance: Establish, measure, andreport onKPIs (e.g., order accuracy,pick-to-ship cycle time, inventory turnover) to drive continuousimprovement (CI).
• Internal Collaboration: Act as the bridge betweenthe warehouse floor and our branding/account teams to ensureclient campaigns are executed flawlessly.

Requirements and Qualifications

• Experience: 10+ years of leadership in physicaldistribution, 3PL, andhigh-volume e-commerce fulfillment .
• Subject Matter Expertise with a Hands-OnMentality: Proven track record inkitting andassembly line production where you have personallydesigned or optimized the workflow managing multi-componentprojects rather than just bulk pallet movement.
• Physical Presence: This is a 100% on-siterole. You must be able to remain active on the warehousefloor, includingthe ability to remain active on the warehousefloor, including walking or standing for up to 8 hours a day.
• Technical Proficiency: Advanced experiencewithWMS systems (Extensiv 3PL experience is amajor plus) and the ability to leverage data for production scheduling.
• Shipping Knowledge: Deep understanding of theparcel shipping landscape and common carrier logistics.
• Education: Bachelor’s degree in Business, SupplyChain, or a related field.

A Day in the Life

In this role, your morning doesn't start with emails; it startswith a"floor walk."You’ll begin the day on the warehousefloor, checking in with your leads, reviewing the day’s kittingschedule, and ensuring the lines are staged for success. Whileyou’ll certainly handle high-level strategy, you are just as likelyto be found standing at a packing station, refining a kittingprocess to shave 30 seconds off of production time ortroubleshooting a bottleneck in the WMS. You are equally comfortablepresenting KPIs to leadership as you are coaching a team member onthe floor to ensure our client’s experiences are flawless.

In exchange, we offer…

• A steady, fast-paced work environment with a close-knit,collaborative culture.
• Competitive salary commensurate with experience.
• Comprehensive benefits package including Health Insurance anda 401K plan.
• Paid holidays, vacation, and personal time (available after120 days).

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