Customer Service Representative
Blue Cardinal Home Services Group, Augusta, Georgia, United States, 30910
Customer Service Representative (CSR) - Bailey's | Augusta, GA
High Energy. Detail-oriented. Driven to Book the Call.
Bailey's is growing, and we're looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction.
This role is more than answering phones - it's about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time.
If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you.
Requirements
What You'll Do as our next CSR:
Answer inbound calls with enthusiasm and professionalism Follow a proven call script to ensure consistency and maximize booking rates Book service calls accurately and efficiently Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities Proactively work call lists to generate additional appointments Enter accurate notes and customer details into Service Titan Maintain a positive, team-focused attitude in a fast-paced environment What We're Looking For in our next CSR:
Strong phone presence and high energy Ability to confidently follow a script and handle objections Driven to book calls and hit daily/weekly goals Proactive - you don't wait to be told what to do Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred What We Offer
Competitive hourly pay- $16 an hour to start Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays + 2 floating holidays Growth opportunities within a growing company Supportive leadership and training
If you bring the energy, follow the process, and are motivated to win every call - Bailey's is the place for you. Apply today.
High Energy. Detail-oriented. Driven to Book the Call.
Bailey's is growing, and we're looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction.
This role is more than answering phones - it's about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time.
If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you.
Requirements
What You'll Do as our next CSR:
Answer inbound calls with enthusiasm and professionalism Follow a proven call script to ensure consistency and maximize booking rates Book service calls accurately and efficiently Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities Proactively work call lists to generate additional appointments Enter accurate notes and customer details into Service Titan Maintain a positive, team-focused attitude in a fast-paced environment What We're Looking For in our next CSR:
Strong phone presence and high energy Ability to confidently follow a script and handle objections Driven to book calls and hit daily/weekly goals Proactive - you don't wait to be told what to do Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred What We Offer
Competitive hourly pay- $16 an hour to start Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays + 2 floating holidays Growth opportunities within a growing company Supportive leadership and training
If you bring the energy, follow the process, and are motivated to win every call - Bailey's is the place for you. Apply today.