Customer Service Representative
Standard Heating Cooling and Plumbing, Birmingham, Alabama, United States, 35203
Customer Service Representative (CSR)
Standard | Birmingham, AL
Bring the energy. Follow the process. Book the call. Standard is growing in Birmingham, and we're looking for a high-energy Customer Service Representative who knows how to control a call, follow a script, and confidently book appointments. This is not a passive answering-service role. This is a performance-driven position where your ability to convert calls into booked jobs and proactively follow up directly impacts the company's success. If you thrive in a structured environment, enjoy hitting goals, and take pride in delivering exceptional customer service, we want to meet you. What You'll Do as our next CSR:
Answer inbound service calls with professionalism and enthusiasm Follow a proven call script to ensure consistency and maximize booking rates Confidently overcome objections and secure appointments Make outbound follow-up calls on unscheduled estimates, maintenance opportunities, and pending jobs Proactively work call lists to generate additional appointments Schedule and coordinate technicians efficiently Enter accurate notes and customer information into Service Titan Maintain a positive attitude in a fast-paced, team-oriented environment What We're Looking For in our next CSR:
Strong phone presence with high energy and confidence Ability to follow a script and stay on process Goal-driven and motivated to book calls Proactive mindset
you take initiative Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred Compensation & Benefits for our next CSR:
$18$23 per hour
(based on experience) Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays Growth opportunities within a stable, growing company Ongoing training and leadership support If you bring strong phone energy, can follow the script, and are driven to book the call, Standard is the place for you. Apply today.
Standard | Birmingham, AL
Bring the energy. Follow the process. Book the call. Standard is growing in Birmingham, and we're looking for a high-energy Customer Service Representative who knows how to control a call, follow a script, and confidently book appointments. This is not a passive answering-service role. This is a performance-driven position where your ability to convert calls into booked jobs and proactively follow up directly impacts the company's success. If you thrive in a structured environment, enjoy hitting goals, and take pride in delivering exceptional customer service, we want to meet you. What You'll Do as our next CSR:
Answer inbound service calls with professionalism and enthusiasm Follow a proven call script to ensure consistency and maximize booking rates Confidently overcome objections and secure appointments Make outbound follow-up calls on unscheduled estimates, maintenance opportunities, and pending jobs Proactively work call lists to generate additional appointments Schedule and coordinate technicians efficiently Enter accurate notes and customer information into Service Titan Maintain a positive attitude in a fast-paced, team-oriented environment What We're Looking For in our next CSR:
Strong phone presence with high energy and confidence Ability to follow a script and stay on process Goal-driven and motivated to book calls Proactive mindset
you take initiative Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred Compensation & Benefits for our next CSR:
$18$23 per hour
(based on experience) Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays Growth opportunities within a stable, growing company Ongoing training and leadership support If you bring strong phone energy, can follow the script, and are driven to book the call, Standard is the place for you. Apply today.