Customer Service Representative
Standard Heating Cooling and Plumbing, Augusta, Georgia, United States, 30901
Customer Service Representative (CSR)
Bailey's | Augusta, GA
High Energy. Detail-oriented. Driven to Book the Call. Bailey's is growing, and we're looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction. This role is more than answering phones
it's about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time. If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you. What You'll Do as our next CSR:
Answer inbound calls with enthusiasm and professionalism Follow a proven call script to ensure consistency and maximize booking rates Book service calls accurately and efficiently Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities Proactively work call lists to generate additional appointments Enter accurate notes and customer details into Service Titan Maintain a positive, team-focused attitude in a fast-paced environment What We're Looking For in our next CSR:
Strong phone presence and high energy Ability to confidently follow a script and handle objections Driven to book calls and hit daily/weekly goals Proactive
you don't wait to be told what to do Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred What We Offer:
Competitive hourly pay- $16 an hour to start Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays + 2 floating holidays Growth opportunities within a growing company Supportive leadership and training If you bring the energy, follow the process, and are motivated to win every call
Bailey's is the place for you. Apply today.
Bailey's | Augusta, GA
High Energy. Detail-oriented. Driven to Book the Call. Bailey's is growing, and we're looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction. This role is more than answering phones
it's about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time. If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you. What You'll Do as our next CSR:
Answer inbound calls with enthusiasm and professionalism Follow a proven call script to ensure consistency and maximize booking rates Book service calls accurately and efficiently Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities Proactively work call lists to generate additional appointments Enter accurate notes and customer details into Service Titan Maintain a positive, team-focused attitude in a fast-paced environment What We're Looking For in our next CSR:
Strong phone presence and high energy Ability to confidently follow a script and handle objections Driven to book calls and hit daily/weekly goals Proactive
you don't wait to be told what to do Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred What We Offer:
Competitive hourly pay- $16 an hour to start Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays + 2 floating holidays Growth opportunities within a growing company Supportive leadership and training If you bring the energy, follow the process, and are motivated to win every call
Bailey's is the place for you. Apply today.