Community Outreach & Business Development Lead
British Swim School, Beaverton, Oregon, United States, 97005
Customer Success And Enrollment Growth Specialist
British Swim School of West Portland Suburbs is a mission-driven swim school serving swimmers of every age and every stage. We are committed to delivering high-quality swim instruction that builds water safety, confidence, and strong swim skills, while making a meaningful impact in the communities we serve. The Position: This role is ideal for a people-person with a background in sales or business development who enjoys building relationships within the local community. You will balance providing excellent support to our families with a proactive approach to growing our school through community partnerships. Key Responsibilities: Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments. Manage customer inquiries and support requests, ensuring every family feels valued. Lead by example: Share successful enrollment techniques and tips with our CSR team to help increase our overall conversion rates Maintain accurate customer records and follow up proactively with prospective leads. Community Outreach & Business Development: Relationship Development: Proactively reach out to and build long-term partnerships with local schools, preschools, daycares, HOAs, and community groups. Brand Advocacy: Identify and coordinate opportunities for water safety presentations, booths, and local events to increase brand awareness. Represent British Swim School at community events (occasional evenings/weekends as needed). Identify new community-based opportunities to drive lead generation and school growth. Skills and Abilities: Friendly, confident communicator who enjoys networking and building rapport. Strong customer service skills with a natural ability to persuade and enroll others in our mission. Organized and self-motivatedyou enjoy "getting out there" to make things happen. Comfortable using phone systems, CRM tools, and basic technology Willingness to attend local events during evenings or weekends as needed Bilingual English/Spanish preferred (not required) Qualifications: High School Diploma or Equivalent Customer Service and/or Sales experience - 1 year (preferred) Schedule & Location: Part-time: 2430 hours per week 34 days per week, including weekends when needed for events Hybrid role: on-site during weekdays; remote work may be available on weekends Must be able to commute to NW Portland, OR (97229) At British Swim School, we are more than a swim lesson provider. We are a survival-first organization committed to making a real difference in our community. As part of the Customer Success Team, your goal is to ensure every family feels supported, informed, and confidentwhile helping us expand our reach and impact locally. Flexible work from home options available. Compensation: $17.00 - $20.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
British Swim School of West Portland Suburbs is a mission-driven swim school serving swimmers of every age and every stage. We are committed to delivering high-quality swim instruction that builds water safety, confidence, and strong swim skills, while making a meaningful impact in the communities we serve. The Position: This role is ideal for a people-person with a background in sales or business development who enjoys building relationships within the local community. You will balance providing excellent support to our families with a proactive approach to growing our school through community partnerships. Key Responsibilities: Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments. Manage customer inquiries and support requests, ensuring every family feels valued. Lead by example: Share successful enrollment techniques and tips with our CSR team to help increase our overall conversion rates Maintain accurate customer records and follow up proactively with prospective leads. Community Outreach & Business Development: Relationship Development: Proactively reach out to and build long-term partnerships with local schools, preschools, daycares, HOAs, and community groups. Brand Advocacy: Identify and coordinate opportunities for water safety presentations, booths, and local events to increase brand awareness. Represent British Swim School at community events (occasional evenings/weekends as needed). Identify new community-based opportunities to drive lead generation and school growth. Skills and Abilities: Friendly, confident communicator who enjoys networking and building rapport. Strong customer service skills with a natural ability to persuade and enroll others in our mission. Organized and self-motivatedyou enjoy "getting out there" to make things happen. Comfortable using phone systems, CRM tools, and basic technology Willingness to attend local events during evenings or weekends as needed Bilingual English/Spanish preferred (not required) Qualifications: High School Diploma or Equivalent Customer Service and/or Sales experience - 1 year (preferred) Schedule & Location: Part-time: 2430 hours per week 34 days per week, including weekends when needed for events Hybrid role: on-site during weekdays; remote work may be available on weekends Must be able to commute to NW Portland, OR (97229) At British Swim School, we are more than a swim lesson provider. We are a survival-first organization committed to making a real difference in our community. As part of the Customer Success Team, your goal is to ensure every family feels supported, informed, and confidentwhile helping us expand our reach and impact locally. Flexible work from home options available. Compensation: $17.00 - $20.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."