Customer Service Representative
The Customer Service Representative serves a critical function on our team
making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you! Compensation & Benefits $18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2024! Health (with a fully company-paid option), dental, vision, and life insurance 401k with company match 40 hours PTO + 8 hours of PTO in your birthday month + 48 hours of Sick Time 6 Paid Holidays Responsibilities Answer inbound calls from prospective and current customers Schedule appointments Make outbound calls to existing customers to schedule jobs Dispatch on-call technicians to urgent customer needs Preferred Qualifications Clear written and verbal communication skills Strong phone contact handling skills and active listening Ability to multitask, prioritize, and manage time effectively Requirements Willing to undergo background and drug tests in accordance with state and federal law High school diploma or equivalent Available Shifts: Multiple schedules available. Location: 100% In-Office, 16360 Table Mountain Parkway, Golden, CO 80403
The Customer Service Representative serves a critical function on our team
making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you! Compensation & Benefits $18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2024! Health (with a fully company-paid option), dental, vision, and life insurance 401k with company match 40 hours PTO + 8 hours of PTO in your birthday month + 48 hours of Sick Time 6 Paid Holidays Responsibilities Answer inbound calls from prospective and current customers Schedule appointments Make outbound calls to existing customers to schedule jobs Dispatch on-call technicians to urgent customer needs Preferred Qualifications Clear written and verbal communication skills Strong phone contact handling skills and active listening Ability to multitask, prioritize, and manage time effectively Requirements Willing to undergo background and drug tests in accordance with state and federal law High school diploma or equivalent Available Shifts: Multiple schedules available. Location: 100% In-Office, 16360 Table Mountain Parkway, Golden, CO 80403