Description
JOB SUMMARY
The Order Processor is responsible for receiving customer orders, generating work orders, and upholding meticulous record-keeping. This role involves the collection and interpretation of essential customer and internal data to construct precise and comprehensive orders, facilitating successful installations. Collaborating with internal teams is a key aspect of this position to ensure effective communication throughout the process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Generate installer work orders efficiently and accurately.
Execute precise and punctual data entry of customer selections into the order processing system, aligning with builder schedules and specifications.
Establish and uphold digital builder files for ongoing maintenance.
Handle builder reselection requests.
Recognize and elevate any instances of missing or erroneous information in both company and customer ordering documentation.
Maintain regular interaction with internal and external stakeholders, employing clear and succinct written and verbal communication.
Escalate urgent or atypical issues to a supervisor when necessary.
Requirements EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
High School Diploma or GED required.
1-2 years of order entry and customer service experience preferred.
RFMS knowledge is a plus
Flooring or construction industry experience required.
Experience using Microsoft Office (Word, Excel, and PowerPoint) is essential.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to sit at computer monitor for long periods throughout the day.
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General working conditions
Office environment
May have to meet tight deadlines
Our Benefits
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Disability Insurance
Paid Holidays and Time Off
401(k) Plan with company matching
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation.
#J-18808-Ljbffr
ESSENTIAL DUTIES AND RESPONSIBILITIES
Generate installer work orders efficiently and accurately.
Execute precise and punctual data entry of customer selections into the order processing system, aligning with builder schedules and specifications.
Establish and uphold digital builder files for ongoing maintenance.
Handle builder reselection requests.
Recognize and elevate any instances of missing or erroneous information in both company and customer ordering documentation.
Maintain regular interaction with internal and external stakeholders, employing clear and succinct written and verbal communication.
Escalate urgent or atypical issues to a supervisor when necessary.
Requirements EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
High School Diploma or GED required.
1-2 years of order entry and customer service experience preferred.
RFMS knowledge is a plus
Flooring or construction industry experience required.
Experience using Microsoft Office (Word, Excel, and PowerPoint) is essential.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to sit at computer monitor for long periods throughout the day.
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General working conditions
Office environment
May have to meet tight deadlines
Our Benefits
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Disability Insurance
Paid Holidays and Time Off
401(k) Plan with company matching
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation.
#J-18808-Ljbffr