Remote Call Center Representative

Job Posting This is a remote position. As a Call Center Representative, you will manage inbound calls, convert them into leads, and subsequently into towing jobs. Duties and Responsibilities: Handle a high volume of incoming and outgoing calls efficiently. Assess client needs and provide appropriate solutions. Convert inbound calls into leads and ultimately into towing jobs. Working Conditions: Remote position. Shifts available at a Call Center operating 24/7. Work hours will be based on Pacific Time Zone. Requirements: Computer Specifications: Minimum Intel Specs: Processor: Core i7 8th generation (or newer) / Core i5 10th generation (or newer) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs: Processor: Core i7/i5/M1/M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Main Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40mbps Power Backup: A reliable power backup is essential to sustain a minimum of 8 hours (full shift). Examples include generators, solar panels, or portable power inverters (UPS is not adequate). Internet Backup (Secondary Internet): Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Note: Both power and internet backup are mandatory.