Fulfillment Operations Specialist- Edenred
Department:
Operations
Employment Type:
Full Time
Location:
Boston
Reporting To:
Senior Manager, Fulfilment Operations
Compensation:
$22.00 - $24.00 / hour
Description Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your role in our Mission
We are seeking a dedicated fulfillment operations specialist who is responsible for overseeing all aspects of our transit smartcard programs. In this role, You will be responsible for adhering to strict financial controls and standards, working closely with their immediate supervisor, other department managers and directly with the transit authorities to ensure smooth and timely fulfillment of cards.
Some of Your Responsibilities, Core Duties and Skills will include:
Oversee the daily processing of replacement requests
Oversee monthly fulfillment of SmartCard Transit related products
Manage Transit Authority Product Offerings and pricing as needed
Identify program and application improvementsInteract with and resolve pre-tax participant issues
Handle and log returns as needed
Train (internal and external) audiences pertaining to program guidelines and requirements
Support general operations and other department team members to meet mutual goals
Process month fulfillment to be completed monthly
Oversee credit processing and monthly reconciliation
Skills:
Able to search for and obtain information utilizing the internet and other available sources
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Experience and Physical Requirements: Experience:
Bachelor’s degree
A minimum of two years related experience
Equivalent combination of education and experience will be considered
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times.
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
The Interview Process:
Telephone interview with a member of the Talent Acquisition team
1st stage interview with the Senior Manager, Fulfilment Operations
Final stage interview with a few members of the operations team
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
#J-18808-Ljbffr
Operations
Employment Type:
Full Time
Location:
Boston
Reporting To:
Senior Manager, Fulfilment Operations
Compensation:
$22.00 - $24.00 / hour
Description Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your role in our Mission
We are seeking a dedicated fulfillment operations specialist who is responsible for overseeing all aspects of our transit smartcard programs. In this role, You will be responsible for adhering to strict financial controls and standards, working closely with their immediate supervisor, other department managers and directly with the transit authorities to ensure smooth and timely fulfillment of cards.
Some of Your Responsibilities, Core Duties and Skills will include:
Oversee the daily processing of replacement requests
Oversee monthly fulfillment of SmartCard Transit related products
Manage Transit Authority Product Offerings and pricing as needed
Identify program and application improvementsInteract with and resolve pre-tax participant issues
Handle and log returns as needed
Train (internal and external) audiences pertaining to program guidelines and requirements
Support general operations and other department team members to meet mutual goals
Process month fulfillment to be completed monthly
Oversee credit processing and monthly reconciliation
Skills:
Able to search for and obtain information utilizing the internet and other available sources
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Experience and Physical Requirements: Experience:
Bachelor’s degree
A minimum of two years related experience
Equivalent combination of education and experience will be considered
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times.
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
The Interview Process:
Telephone interview with a member of the Talent Acquisition team
1st stage interview with the Senior Manager, Fulfilment Operations
Final stage interview with a few members of the operations team
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
#J-18808-Ljbffr