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Remote Senior Consumer Experience & Insights Lead

Humana, Madison, Wisconsin, United States

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A major healthcare company in Wisconsin seeks a Senior Consumer Experience Professional to enhance interactions with members. The role involves analyzing customer insights to improve the end-to-end experience and working cross-departmentally to implement effective solutions. Candidates should have a minimum of five years in consumer service operations, strong analytical skills, and proficiency in Microsoft Office. Benefits include competitive pay with a range of $71,100 - $97,800 and comprehensive wellness programs. #J-18808-Ljbffr