Collections Specialist
Robert Half is partnering with a reputable financial services company in Federal Way to identify a proactive and detail-oriented Collections Specialist for a contract engagement. This role is ideal for someone who thrives in a fast-paced environment, has strong customer service skills, and is comfortable managing a high-volume collections portfolio. Key Responsibilities: Manage outbound and inbound collection calls to customers regarding past-due accounts. Monitor and maintain the AR aging report, documenting all communication and collection efforts. Negotiate and set up payment plans, ensuring compliance with company policies. Research account discrepancies and collaborate with clients to resolve billing issues. Process payments, update account information, and escalate accounts as needed. Partner with internal teams (Billing, Customer Service, Finance) to support accurate and efficient resolution. Assist with month-end AR reporting and special projects as assigned. Requirements: 23+ years of collections, AR, or credit experience; financial services industry experience preferred. Strong communication and negotiation skills with a customer-first approach. Ability to manage sensitive customer information with professionalism and discretion. Experience with collections platforms or ERP systems. Proficiency in Excel (sorting, filtering, basic formulas). Strong organizational skills and the ability to prioritize deadlines. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.
Robert Half is partnering with a reputable financial services company in Federal Way to identify a proactive and detail-oriented Collections Specialist for a contract engagement. This role is ideal for someone who thrives in a fast-paced environment, has strong customer service skills, and is comfortable managing a high-volume collections portfolio. Key Responsibilities: Manage outbound and inbound collection calls to customers regarding past-due accounts. Monitor and maintain the AR aging report, documenting all communication and collection efforts. Negotiate and set up payment plans, ensuring compliance with company policies. Research account discrepancies and collaborate with clients to resolve billing issues. Process payments, update account information, and escalate accounts as needed. Partner with internal teams (Billing, Customer Service, Finance) to support accurate and efficient resolution. Assist with month-end AR reporting and special projects as assigned. Requirements: 23+ years of collections, AR, or credit experience; financial services industry experience preferred. Strong communication and negotiation skills with a customer-first approach. Ability to manage sensitive customer information with professionalism and discretion. Experience with collections platforms or ERP systems. Proficiency in Excel (sorting, filtering, basic formulas). Strong organizational skills and the ability to prioritize deadlines. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.