The
Catering Sales Coordinator
is an entry level catering and sales role that supports the Catering Sales Director, which oversees and executes on-site food & beverage at The Union Club. The catering sales coordinator is responsible for relaying event information to appropriate interdepartmental personnel for finalizing event details for events working with the Catering Sales Director. The Catering Sales Coordinator maintains a consistently positive and professional relationship with internal and external clients.
The Catering Sales Coordinator will handle minor sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions to internal and external clients. The Catering Sales Coordinator will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to assist with general catering operations as needed.
Responsibilities
Ensure prompt, courteous, and professional service while providing exceptional communication by demonstrating initiative and following through to meet and surpass expectations.
Maintains an in-depth knowledge of facilities and catering menus.
Completes catering contracts, generate banquet event orders, print menus, which are then approved by the Director of Catering, and sent to the client.
Address or coordinate all Catering requirements and requests in a timely and helpful manner.
Distribution of banquet event orders and diagrams. This also includes maintaining and reporting all changes to events by generating change forms and distributing them to appropriate departments consistent with company guidelines.
Communicate daily with Catering Sales Director, Banquet Manager, Culinary staff, and Operations staff about the needs of our guests and their expectations.
Responsible for receiving all banquet consumption reports and/or stand sheets for accurately post-event/before forwarding to DOC for approval and send to Banquet Manager for processing.
Adheres to established office procedures in file creation, standard forms, and maintaining organized sales files.
Accurately reviews event information at interdepartmental meetings.
Collecting and tracking event deposits and receivables.
Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
Assist in the planning and coordination of catered events as directed.
Additional duties as assigned by the Catering Sales Director.
Provide minor admin support for the Banquet Manager as needed.
Qualifications
High School diploma or equivalent (G.E.D.), plus minimum 6 months related hospitality industry experience and/or training.
2 or more years in a sales role, with verifiable sales success.
Ability to work independently with little supervision or oversight.
Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
Ability to adhere to high standard of business etiquette, professional verbal and written communication.
Ability to consistently represent the Club in a professional, positive and knowledgeable manner.
Ability to adhere to highest standard of confidentiality and discretion.
Demonstrated ability to produce detail-oriented, accurate work.
Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
Proven ability to make solid, appropriate and independent decisions.
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Catering Sales Coordinator
is an entry level catering and sales role that supports the Catering Sales Director, which oversees and executes on-site food & beverage at The Union Club. The catering sales coordinator is responsible for relaying event information to appropriate interdepartmental personnel for finalizing event details for events working with the Catering Sales Director. The Catering Sales Coordinator maintains a consistently positive and professional relationship with internal and external clients.
The Catering Sales Coordinator will handle minor sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions to internal and external clients. The Catering Sales Coordinator will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to assist with general catering operations as needed.
Responsibilities
Ensure prompt, courteous, and professional service while providing exceptional communication by demonstrating initiative and following through to meet and surpass expectations.
Maintains an in-depth knowledge of facilities and catering menus.
Completes catering contracts, generate banquet event orders, print menus, which are then approved by the Director of Catering, and sent to the client.
Address or coordinate all Catering requirements and requests in a timely and helpful manner.
Distribution of banquet event orders and diagrams. This also includes maintaining and reporting all changes to events by generating change forms and distributing them to appropriate departments consistent with company guidelines.
Communicate daily with Catering Sales Director, Banquet Manager, Culinary staff, and Operations staff about the needs of our guests and their expectations.
Responsible for receiving all banquet consumption reports and/or stand sheets for accurately post-event/before forwarding to DOC for approval and send to Banquet Manager for processing.
Adheres to established office procedures in file creation, standard forms, and maintaining organized sales files.
Accurately reviews event information at interdepartmental meetings.
Collecting and tracking event deposits and receivables.
Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
Assist in the planning and coordination of catered events as directed.
Additional duties as assigned by the Catering Sales Director.
Provide minor admin support for the Banquet Manager as needed.
Qualifications
High School diploma or equivalent (G.E.D.), plus minimum 6 months related hospitality industry experience and/or training.
2 or more years in a sales role, with verifiable sales success.
Ability to work independently with little supervision or oversight.
Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
Ability to adhere to high standard of business etiquette, professional verbal and written communication.
Ability to consistently represent the Club in a professional, positive and knowledgeable manner.
Ability to adhere to highest standard of confidentiality and discretion.
Demonstrated ability to produce detail-oriented, accurate work.
Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
Proven ability to make solid, appropriate and independent decisions.
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