Join our team as a Revenue Growth Account Executive where you’ll be at the forefront of negotiations focused on maintaining and growing the company's revenue base. Your primary goal will be to maximize customer value and drive revenue expansion by proactively identifying opportunities for upsell, cross-sell and contract renewals. Leveraging your consultative approach and deep understanding of customer needs you will implement tailored strategies that enhance product adoption, optimize customer investment and ensure long‑term retention.
This position plays a crucial role in helping customers extract the full value of our solutions, ensuring that they recognize and act on opportunities to enhance their usage. Your primary focus will be proactively engaging customers to drive business expansion and secure renewals, guiding them to new features, additional services and customized solutions that align with their evolving needs.
Tasks
Proactively identify and execute expansion opportunities including upsells, cross‑sells and service enhancements.
Own and manage the contract renewal process, ensuring smooth on‑time renewals while reinforcing the value of our solutions.
Engage with customers regularly to ensure they are maximizing the value of their investment and have access to the full range of relevant solutions.
Partner with Customer Success to track product adoption and usage trends, ensuring clients are aware of additional features and services.
Develop and implement data‑driven strategies to improve customer retention and increase Net Revenue Retention (NRR).
Anticipate and mitigate churn risks by identifying warning signs and taking proactive action.
Collaborate with cross‑functional teams (Sales, CS, Marketing and Product) to refine go‑to‑market strategies for customer expansion.
Maintain detailed records of customer interactions and opportunities in the CRM to ensure a streamlined and insightful approach.
Success Metrics
Net Revenue Retention (NRR) %
Upsell & Cross‑Sell Revenue Growth
Renewal Rate % (On‑Time & Successful Renewals)
Customer Engagement & Adoption Rates
Customer Expansion Pipeline Growth
Requirements Education and Experience:
Advanced English; Spanish is a plus
A bachelor’s degree or equivalent experience in sales, account management, business development or revenue growth
Skills and Abilities:
2 years of experience in account management, sales, revenue expansion or a related field
Proven track record of driving revenue growth through upsells, cross‑sells and renewals within an existing customer base
Strong negotiation and persuasion skills with the ability to secure renewals and expand contracts while reinforcing value
Excellent communication and presentation skills with the ability to lead strategic business conversations and QBRs
Strong analytical skills with the ability to interpret customer data and identify expansion opportunities
Revenue‑focused mindset with a deep understanding of customer lifetime value (LTV) and net revenue retention (NRR)
Demonstrated ability to collaborate effectively with sales, customer success and product teams to align on revenue growth strategies
Experience working with CRM software (e.g. Salesforce), revenue intelligence tools and customer engagement platforms
Ability to thrive in a fast‑paced dynamic environment and adapt to changing business needs
Benefits
PTO Balance
100% Remote
Monthly Self‑Development & Wellness Budget
Home office supply budget
Equipment to work
Sick hours policy
Individual development programs
Bereavement policy
Parental and marriage leave policy
Referral bonus
Key Skills
Business Development
Customer Service
Revenue Growth
ABC Analysis
Account Management
Communication
CRM
Excel
Salesforce
PMP
Customer Relationships
Business Relationships
Sales Goals
Sales Process
CPA
#J-18808-Ljbffr
This position plays a crucial role in helping customers extract the full value of our solutions, ensuring that they recognize and act on opportunities to enhance their usage. Your primary focus will be proactively engaging customers to drive business expansion and secure renewals, guiding them to new features, additional services and customized solutions that align with their evolving needs.
Tasks
Proactively identify and execute expansion opportunities including upsells, cross‑sells and service enhancements.
Own and manage the contract renewal process, ensuring smooth on‑time renewals while reinforcing the value of our solutions.
Engage with customers regularly to ensure they are maximizing the value of their investment and have access to the full range of relevant solutions.
Partner with Customer Success to track product adoption and usage trends, ensuring clients are aware of additional features and services.
Develop and implement data‑driven strategies to improve customer retention and increase Net Revenue Retention (NRR).
Anticipate and mitigate churn risks by identifying warning signs and taking proactive action.
Collaborate with cross‑functional teams (Sales, CS, Marketing and Product) to refine go‑to‑market strategies for customer expansion.
Maintain detailed records of customer interactions and opportunities in the CRM to ensure a streamlined and insightful approach.
Success Metrics
Net Revenue Retention (NRR) %
Upsell & Cross‑Sell Revenue Growth
Renewal Rate % (On‑Time & Successful Renewals)
Customer Engagement & Adoption Rates
Customer Expansion Pipeline Growth
Requirements Education and Experience:
Advanced English; Spanish is a plus
A bachelor’s degree or equivalent experience in sales, account management, business development or revenue growth
Skills and Abilities:
2 years of experience in account management, sales, revenue expansion or a related field
Proven track record of driving revenue growth through upsells, cross‑sells and renewals within an existing customer base
Strong negotiation and persuasion skills with the ability to secure renewals and expand contracts while reinforcing value
Excellent communication and presentation skills with the ability to lead strategic business conversations and QBRs
Strong analytical skills with the ability to interpret customer data and identify expansion opportunities
Revenue‑focused mindset with a deep understanding of customer lifetime value (LTV) and net revenue retention (NRR)
Demonstrated ability to collaborate effectively with sales, customer success and product teams to align on revenue growth strategies
Experience working with CRM software (e.g. Salesforce), revenue intelligence tools and customer engagement platforms
Ability to thrive in a fast‑paced dynamic environment and adapt to changing business needs
Benefits
PTO Balance
100% Remote
Monthly Self‑Development & Wellness Budget
Home office supply budget
Equipment to work
Sick hours policy
Individual development programs
Bereavement policy
Parental and marriage leave policy
Referral bonus
Key Skills
Business Development
Customer Service
Revenue Growth
ABC Analysis
Account Management
Communication
CRM
Excel
Salesforce
PMP
Customer Relationships
Business Relationships
Sales Goals
Sales Process
CPA
#J-18808-Ljbffr