Golf Customer Service Inside - Ingersoll Golf Course
Rockford Park District, Rockford, Illinois, United States, 61101
Golf Customer Service Inside
Supports daily golf course operations by providing excellent customer service, managing tee time reservations, processing transactions, and assisting with golf shop activities. Staff members are trained to perform a variety of operational tasks to ensure patrons have a positive experience at Rockford Park District golf facilities. The Rockford Park District is committed to being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility, and valuing all team members, partners, and community members for their unique experiences and backgrounds. Operational excellence includes providing exemplary customer service to all patrons, donors, and guests. Responsibilities include greeting patrons upon arrival and thank them upon departure, registering, reserving, modifying, and canceling tee times, selling greens fees, cart rentals, merchandise, and practice range balls/passes, promoting and explaining available golf memberships and their benefits, following cash control policies and procedures, communicating raincheck, return, and refund policies clearly and professionally, answering phone calls and responding to questions, concerns, and comments, assisting with golf shop operations including stocking, cleaning, and merchandising, supporting the manager on duty with operational needs as assigned, assisting the golf outing coordinator with events and outings as needed, maintaining a clean, organized front desk and golf shop environment, becoming familiar with and following the Rockford Park District Safety Manual, maintaining working knowledge of department safety rules, reporting accidents, unsafe conditions, and hazards immediately to a supervisor, participating in accident investigations as needed, attending required safety trainings and in-service meetings, monitoring weather conditions and supporting implementation of safety programs, assisting outside attendants with golf cart cleaning and preparation when needed, and working variable hours, including early mornings, evenings, weekends, and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These include but are not limited to the following: ability to handle cash and process transactions accurately, ability to follow policies and procedures, including cash control requirements, ability to maintain professionalism when responding to customer issues or concerns, ability to learn and utilize tee time reservation systems and point-of-sale software, attention to detail and ability to maintain an organized workspace, ability to promote memberships and explain services confidently, ability to work efficiently in a fast-paced environment, ability to understand and follow written and verbal instructions, comfortable using computers and able to learn new software systems, ability to multitask, prioritize responsibilities, and adjust to changing tasks, strong customer service skills and ability to work effectively with the public, ability to work well independently and as part of a team, and positive attitude and professional demeanor. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These include light-medium work, exerting in excess of 30 pounds of force occasionally, exerting in excess of 15 pounds of force frequently, exerting in excess of 5 pounds of force constantly to move objects, standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These include exposure to outdoor conditions including heat, cold, and varying weather elements, and possible exposure to bloodborne pathogens.
Supports daily golf course operations by providing excellent customer service, managing tee time reservations, processing transactions, and assisting with golf shop activities. Staff members are trained to perform a variety of operational tasks to ensure patrons have a positive experience at Rockford Park District golf facilities. The Rockford Park District is committed to being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility, and valuing all team members, partners, and community members for their unique experiences and backgrounds. Operational excellence includes providing exemplary customer service to all patrons, donors, and guests. Responsibilities include greeting patrons upon arrival and thank them upon departure, registering, reserving, modifying, and canceling tee times, selling greens fees, cart rentals, merchandise, and practice range balls/passes, promoting and explaining available golf memberships and their benefits, following cash control policies and procedures, communicating raincheck, return, and refund policies clearly and professionally, answering phone calls and responding to questions, concerns, and comments, assisting with golf shop operations including stocking, cleaning, and merchandising, supporting the manager on duty with operational needs as assigned, assisting the golf outing coordinator with events and outings as needed, maintaining a clean, organized front desk and golf shop environment, becoming familiar with and following the Rockford Park District Safety Manual, maintaining working knowledge of department safety rules, reporting accidents, unsafe conditions, and hazards immediately to a supervisor, participating in accident investigations as needed, attending required safety trainings and in-service meetings, monitoring weather conditions and supporting implementation of safety programs, assisting outside attendants with golf cart cleaning and preparation when needed, and working variable hours, including early mornings, evenings, weekends, and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These include but are not limited to the following: ability to handle cash and process transactions accurately, ability to follow policies and procedures, including cash control requirements, ability to maintain professionalism when responding to customer issues or concerns, ability to learn and utilize tee time reservation systems and point-of-sale software, attention to detail and ability to maintain an organized workspace, ability to promote memberships and explain services confidently, ability to work efficiently in a fast-paced environment, ability to understand and follow written and verbal instructions, comfortable using computers and able to learn new software systems, ability to multitask, prioritize responsibilities, and adjust to changing tasks, strong customer service skills and ability to work effectively with the public, ability to work well independently and as part of a team, and positive attitude and professional demeanor. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These include light-medium work, exerting in excess of 30 pounds of force occasionally, exerting in excess of 15 pounds of force frequently, exerting in excess of 5 pounds of force constantly to move objects, standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These include exposure to outdoor conditions including heat, cold, and varying weather elements, and possible exposure to bloodborne pathogens.