Golf Customer Service Associate Outside
Rockford Park District, Rockford, Illinois, United States, 61103
Job Details
Title:
Golf Customer Service Associate Outside Department:
Golf Status:
Seasonal Work Location:
Aldeen, Ingersoll, Sandy Hollow, and Sinnippi Golf Courses Reports To:
Golf Course Head Professional/Manager Wage:
$15/hour Length of Season:
March-November (length of season can vary depending on weather/course conditions) Position Description:
Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. Rockford Park District Vision, Mission, and Leadership By Values
Agency Vision: To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve. Agency Mission: The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system. Vision & Planning System: The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. Policy Management & Operations System: Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks. Leadership by Values System: Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. Diversity, Equity, Inclusion and Belonging Statement: The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds. Relationships to Results Culture
Definition: Sustained by long‑term, positive, exceptional relationships with stakeholders and team members as our hallmark of success. One Team, One Goal Commitment
Definition: To work together to achieve the mission, vision, and shared values of the Rockford Park District. Connectedness: Departments are truly interconnected to support the mission and vision of the Rockford Park District. Essential Functions
Operational Excellence
Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave. Clean and prepare golf carts for patron use. Wash and put away carts for charging and storage after use. Keep range ball machine stocked with golf balls. Clean practice facilities and range balls and prepare these areas for patron use throughout the course of operating hours. Provide information and instructions for patrons entering the golf course and administering the smooth, systematic and timely coordination of tee times. Provide customer service for patrons using the practice centre. Maintain high standards of cleanliness and organization in work areas and throughout the facility. Assist with the operation of tournaments, golf outings, special events, and lesson programs as requested. Safety/Compliance
Maintain a working knowledge of all general and departmental specific safety rules. Enforce safety rules and improve employee knowledge of the same by confronting and correcting unsafe behavior and conditions. Immediately report all accidents and unsafe conditions to the supervisor. Cooperate and assist in the investigation of accidents. Attend all required safety program and in‑service education meetings. Implementation and enforcement of all safety measures, monitoring and reporting on weather conditions and any other hazardous situations that could affect patron or staff safety. Utilize the Rockford Park District's HRIS system for all HR and payroll‑related requirements and to accurately clock in and out for all shifts. Other duties as assigned. Requirements
Education / Experience
Must be at least 16 years of age. Must possess a valid Illinois Driver’s License. Availability to work weekends and holidays. Flexible schedule, including shifts as early as 5:30 a.m. and as late as 7:00 p.m. Basic knowledge of golf course operations and golf rules/regulations preferred. Critical Skills, Knowledge, And Abilities
Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to handle cash and process transactions accurately. Ability to follow policies and procedures, including cash control requirements. Ability to maintain professionalism when responding to customer issues or concerns. Ability to learn and utilize tee time reservation systems and point‑of‑sale software. Attention to detail and ability to maintain an organized workspace. Ability to promote memberships and explain services confidently. Ability to work efficiently in a fast‑paced environment. Ability to understand and follow written and verbal instructions. Ability to monitor conditions and report safety concerns promptly. Comfortable using computers and able to learn new software systems. Ability to multitask, prioritize responsibilities, and adjust to changing tasks. Strong customer service skills and ability to work effectively with the public. Ability to work well independently and as part of a team. Positive attitude and professional demeanor. Physical Requirements
Light ‑ Medium Work. Exerting in excess of 30 pounds of force occasionally. Exerting in excess of 15 pounds of force frequently. Exerting in excess of 5 pounds of force constantly to move objects. Standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing. Work Environment
Exposure to outdoor conditions including heat, cold, and varying weather elements. Possible exposure to bloodborne pathogens. Summary
Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.
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Title:
Golf Customer Service Associate Outside Department:
Golf Status:
Seasonal Work Location:
Aldeen, Ingersoll, Sandy Hollow, and Sinnippi Golf Courses Reports To:
Golf Course Head Professional/Manager Wage:
$15/hour Length of Season:
March-November (length of season can vary depending on weather/course conditions) Position Description:
Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. Rockford Park District Vision, Mission, and Leadership By Values
Agency Vision: To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve. Agency Mission: The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system. Vision & Planning System: The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. Policy Management & Operations System: Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks. Leadership by Values System: Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. Diversity, Equity, Inclusion and Belonging Statement: The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds. Relationships to Results Culture
Definition: Sustained by long‑term, positive, exceptional relationships with stakeholders and team members as our hallmark of success. One Team, One Goal Commitment
Definition: To work together to achieve the mission, vision, and shared values of the Rockford Park District. Connectedness: Departments are truly interconnected to support the mission and vision of the Rockford Park District. Essential Functions
Operational Excellence
Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave. Clean and prepare golf carts for patron use. Wash and put away carts for charging and storage after use. Keep range ball machine stocked with golf balls. Clean practice facilities and range balls and prepare these areas for patron use throughout the course of operating hours. Provide information and instructions for patrons entering the golf course and administering the smooth, systematic and timely coordination of tee times. Provide customer service for patrons using the practice centre. Maintain high standards of cleanliness and organization in work areas and throughout the facility. Assist with the operation of tournaments, golf outings, special events, and lesson programs as requested. Safety/Compliance
Maintain a working knowledge of all general and departmental specific safety rules. Enforce safety rules and improve employee knowledge of the same by confronting and correcting unsafe behavior and conditions. Immediately report all accidents and unsafe conditions to the supervisor. Cooperate and assist in the investigation of accidents. Attend all required safety program and in‑service education meetings. Implementation and enforcement of all safety measures, monitoring and reporting on weather conditions and any other hazardous situations that could affect patron or staff safety. Utilize the Rockford Park District's HRIS system for all HR and payroll‑related requirements and to accurately clock in and out for all shifts. Other duties as assigned. Requirements
Education / Experience
Must be at least 16 years of age. Must possess a valid Illinois Driver’s License. Availability to work weekends and holidays. Flexible schedule, including shifts as early as 5:30 a.m. and as late as 7:00 p.m. Basic knowledge of golf course operations and golf rules/regulations preferred. Critical Skills, Knowledge, And Abilities
Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to handle cash and process transactions accurately. Ability to follow policies and procedures, including cash control requirements. Ability to maintain professionalism when responding to customer issues or concerns. Ability to learn and utilize tee time reservation systems and point‑of‑sale software. Attention to detail and ability to maintain an organized workspace. Ability to promote memberships and explain services confidently. Ability to work efficiently in a fast‑paced environment. Ability to understand and follow written and verbal instructions. Ability to monitor conditions and report safety concerns promptly. Comfortable using computers and able to learn new software systems. Ability to multitask, prioritize responsibilities, and adjust to changing tasks. Strong customer service skills and ability to work effectively with the public. Ability to work well independently and as part of a team. Positive attitude and professional demeanor. Physical Requirements
Light ‑ Medium Work. Exerting in excess of 30 pounds of force occasionally. Exerting in excess of 15 pounds of force frequently. Exerting in excess of 5 pounds of force constantly to move objects. Standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing. Work Environment
Exposure to outdoor conditions including heat, cold, and varying weather elements. Possible exposure to bloodborne pathogens. Summary
Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.
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