Overview
We are seeking a Client Relations Manager with deep expertise to drive exceptional client experiences while maximizing lifetime value (LTV), engagement, and loyalty. This role will oversee client communications, relationship management, and data‑driven insights to build meaningful, long‑term relationships with our community. This role will report to the Director of Communications, Social & VIP and will partner with other key stakeholders in the organization.
The Role The Client Relations Manager will play a critical role in shaping how our customers interact with and feel about the brand—thinking creatively and holistically about loyalty, retention, and VIP engagement. This role partners closely with cross‑functional stakeholders to fuel brand growth through innovative lifecycle marketing strategies.
Own VIP customer relations to engage top consumers and community members.
Create unique, memorable experiences for VIP clients that reinforce brand values and craftsmanship (e.g., early access to collections, exclusive content, or thoughtful and creative gifting).
Develop innovative concepts to excite loyal customers, from early shopping access to brand storytelling moments (e.g., cookbooks, behind‑the‑scenes content, or cultural storytelling tied to the brand’s heritage).
Think freely and creatively about how to market to clients throughout their lifecycle with the brand.
Direct client loyalty and retention strategy.
Achieve YOY local clients share growth and retention.
Create unique concepts to excite VIP clients while respecting brand value.
Rethink traditional loyalty models—designing programs that feel elevated, emotional, and brand‑right rather than transactional.
Evaluate different segments of customers and how to best engage with them through win‑back and retention strategies, and cross‑sell opportunities.
Work closely with Data Scientist to measure and analyze the impact of CRM initiatives on customer behavior, retention, and lifetime value.
Desired Skills & Experience
5+ years of experience in client relations, loyalty, or lifecycle marketing, preferably within a fashion or lifestyle brand.
Strong understanding of customer data, segmentation, and CRM platforms.
Proven ability to translate insights into creative, customer‑centric strategies.
Highly creative thinker with a passion for brand storytelling and experiential marketing.
Strong organizational skills and ability to manage multiple initiatives simultaneously.
Collaborative mindset with excellent communication skills.
Ability to use left and right side of the brain. Think creatively and be open to try new things.
Know how to base decisions on metrics and data.
Exceptional communication skills, both written and verbal.
Positive, curious attitude.
Salary $90,000–$120,000 base + bonus
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The Role The Client Relations Manager will play a critical role in shaping how our customers interact with and feel about the brand—thinking creatively and holistically about loyalty, retention, and VIP engagement. This role partners closely with cross‑functional stakeholders to fuel brand growth through innovative lifecycle marketing strategies.
Own VIP customer relations to engage top consumers and community members.
Create unique, memorable experiences for VIP clients that reinforce brand values and craftsmanship (e.g., early access to collections, exclusive content, or thoughtful and creative gifting).
Develop innovative concepts to excite loyal customers, from early shopping access to brand storytelling moments (e.g., cookbooks, behind‑the‑scenes content, or cultural storytelling tied to the brand’s heritage).
Think freely and creatively about how to market to clients throughout their lifecycle with the brand.
Direct client loyalty and retention strategy.
Achieve YOY local clients share growth and retention.
Create unique concepts to excite VIP clients while respecting brand value.
Rethink traditional loyalty models—designing programs that feel elevated, emotional, and brand‑right rather than transactional.
Evaluate different segments of customers and how to best engage with them through win‑back and retention strategies, and cross‑sell opportunities.
Work closely with Data Scientist to measure and analyze the impact of CRM initiatives on customer behavior, retention, and lifetime value.
Desired Skills & Experience
5+ years of experience in client relations, loyalty, or lifecycle marketing, preferably within a fashion or lifestyle brand.
Strong understanding of customer data, segmentation, and CRM platforms.
Proven ability to translate insights into creative, customer‑centric strategies.
Highly creative thinker with a passion for brand storytelling and experiential marketing.
Strong organizational skills and ability to manage multiple initiatives simultaneously.
Collaborative mindset with excellent communication skills.
Ability to use left and right side of the brain. Think creatively and be open to try new things.
Know how to base decisions on metrics and data.
Exceptional communication skills, both written and verbal.
Positive, curious attitude.
Salary $90,000–$120,000 base + bonus
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