Sales Support Specialist
Summary
This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked.
Candidates should have a bachelor’s degree, experience with Salesforce or CRM tools, strong Excel skills, sales support expertise, and familiarity with sales technologies.
Responsibilities
Manage licenses, user setup and configuration changes across the sales technology tools
Provide demo of the enhancement to capture initial feedback
Generate basic training materials that can be customized by the GBEs to suit their audience better
Track user-reported issues with IT, ensure resolution and communication
Lead the delivery of Train-the-Trainer sessions
Develop launch communication plans to include relevant information on features, hyper‑care support, office hours, feedback capturing mechanism, etc.
Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action
Generate tool usage report on onboarding and adoption
Position Requirements
2 or more years of hands‑on experience with Salesforce or another CRM tool in an administrative role
1 or more years in a Sales Support function
Strong Excel experience
Comfortable working with technical development team in providing business context during migration/development cycles.
Familiarity with other common sales technology tools such as Highspot, Seismic etc.
Proven ability to leverage cross‑functional resources
Strong problem‑solving, quantitative and analytical abilities
Strong communication skills and ability to work in cross‑functional environment.
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This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked.
Candidates should have a bachelor’s degree, experience with Salesforce or CRM tools, strong Excel skills, sales support expertise, and familiarity with sales technologies.
Responsibilities
Manage licenses, user setup and configuration changes across the sales technology tools
Provide demo of the enhancement to capture initial feedback
Generate basic training materials that can be customized by the GBEs to suit their audience better
Track user-reported issues with IT, ensure resolution and communication
Lead the delivery of Train-the-Trainer sessions
Develop launch communication plans to include relevant information on features, hyper‑care support, office hours, feedback capturing mechanism, etc.
Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action
Generate tool usage report on onboarding and adoption
Position Requirements
2 or more years of hands‑on experience with Salesforce or another CRM tool in an administrative role
1 or more years in a Sales Support function
Strong Excel experience
Comfortable working with technical development team in providing business context during migration/development cycles.
Familiarity with other common sales technology tools such as Highspot, Seismic etc.
Proven ability to leverage cross‑functional resources
Strong problem‑solving, quantitative and analytical abilities
Strong communication skills and ability to work in cross‑functional environment.
#J-18808-Ljbffr