Customer Relations Representative page is loaded## Customer Relations Representativelocations:
Estados Unidos, Connecticut, East Hartfordposted on:
Publicado hace 2 díastime left to apply:
Fecha final: 18 de febrero de 2026 (Quedan 4 días para realizar la solicitud)job requisition id:
R-26655**POSITION:** Customer Relations Representative**NUMBER OF POSITIONS:** 3**LOCATION: CNG -** CT - East Hartford - Meadow St**HOURLY RATE RANGE:** $31.86 - $38.72***Key Responsibilities**** \* Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations.* \* Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines.* \* Makes routine changes or adjustments to customers' accounts.* \* Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures.* \* Transmit information or requests to proper division or department and prepares necessary work orders.* Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters.* Performs miscellaneous and/or clerical duties as assigned by Supervision.* Fill-in positions in various areas within the Department, as required.\*Denotes essential functions\*\*Shift to be determined***Required Qualifications**** Previous work experience in a customer service environment.* Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing.* Must possess effective listening skills and be able to follow oral and written instructions.* Must have compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems.* Must have accurate keyboard skills (minimum 30 wpm) to access customer account information.* Must have proven problem-solving skills and good analytical skills to be able to review and analyze customer accounts.* Must have experience in using a computer terminal and/or a personal computer.* Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers.* Must possess simple arithmetic skills and ability to use calculator.***Competencies (this is standard for all jobs)**** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or External)* Communication* Collaboration* Leadership (people managers/leaders)***Disclaimer (this is standard for all jobs)**** Avangrid is committed to a diverse and inclusive workplace. Avangrid is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.* Click here for* Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.**Company:**CONNECTICUT NATURAL GAS CORPORATION**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comFebruary-18-2026 #J-18808-Ljbffr
Estados Unidos, Connecticut, East Hartfordposted on:
Publicado hace 2 díastime left to apply:
Fecha final: 18 de febrero de 2026 (Quedan 4 días para realizar la solicitud)job requisition id:
R-26655**POSITION:** Customer Relations Representative**NUMBER OF POSITIONS:** 3**LOCATION: CNG -** CT - East Hartford - Meadow St**HOURLY RATE RANGE:** $31.86 - $38.72***Key Responsibilities**** \* Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations.* \* Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines.* \* Makes routine changes or adjustments to customers' accounts.* \* Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures.* \* Transmit information or requests to proper division or department and prepares necessary work orders.* Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters.* Performs miscellaneous and/or clerical duties as assigned by Supervision.* Fill-in positions in various areas within the Department, as required.\*Denotes essential functions\*\*Shift to be determined***Required Qualifications**** Previous work experience in a customer service environment.* Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing.* Must possess effective listening skills and be able to follow oral and written instructions.* Must have compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems.* Must have accurate keyboard skills (minimum 30 wpm) to access customer account information.* Must have proven problem-solving skills and good analytical skills to be able to review and analyze customer accounts.* Must have experience in using a computer terminal and/or a personal computer.* Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers.* Must possess simple arithmetic skills and ability to use calculator.***Competencies (this is standard for all jobs)**** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or External)* Communication* Collaboration* Leadership (people managers/leaders)***Disclaimer (this is standard for all jobs)**** Avangrid is committed to a diverse and inclusive workplace. Avangrid is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.* Click here for* Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.**Company:**CONNECTICUT NATURAL GAS CORPORATION**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comFebruary-18-2026 #J-18808-Ljbffr