The Role
The Head of All-Inclusive & Alliances is responsible for driving the operational and commercial performance of IHG’s All-Inclusive category and supporting strategic alliances. This role will execute the strategic direction set by the VP, ensuring delivery of key performance metrics, partnership governance, and cross-functional collaboration to maximize value from the All-Inclusive portfolio and partnerships. This role is ideal for a strategic, commercially minded leader with a passion for hospitality, partnership management, and driving business growth in a dynamic, matrixed environment.
Your Day-to-Day
Strategic Execution & Performance
Implement and operationalize strategies for the All-Inclusive category and alliances, ensuring delivery of commercial performance and fee income targets. Monitor performance versus plan and competitive set, identifying and implementing actions to achieve commercial outcomes.
Partnership Management
- Manage the day-to-day relationship with internal and external stakeholders, ensuring effective governance and execution of ‘win/win’ initiatives.
- Collaborate across IHG functions (Loyalty, Marketing, Brands, Sales, Operations, Commercial Services) to deliver partnership objectives.
Commercial Performance & Revenue Generation
- Drive revenue growth through innovative marketing, pricing, and distribution strategies.
- Support the development and execution of regional and global revenue strategies and tactical plans.
- Partner with Distribution and Sales teams to optimize performance, especially in B2B and Groups & Meetings segments.
Guest Experience & Brand Development
- Ensure All-Inclusive resorts deliver exceptional guest experiences, loyalty program execution, and customer satisfaction.
- Partner with Brand teams to evolve brand strategy and ensure competitive positioning.
Enablement & Continuous Improvement
- Collaborate with Technology and Channels teams to define and implement enhancements that optimize performance.
- Stay abreast of industry trends and competitive landscape, identifying opportunities and risks.
Leadership & Team Development
- Lead and develop a high-performing team, fostering a culture of continuous improvement and accountability.
- Establish clear performance goals and provide coaching and development opportunities.
What We Need from You
- Bachelor’s degree (or international equivalent); MBA preferred.
- 10–15 years of progressive leadership experience, ideally including exposure to all-inclusive or resort segment across property and above property roles.
- Strong commercial and financial acumen, with proven P&L ownership, revenue optimization, pricing analytics, and integrated sales & marketing capability.
- Demonstrated partnership management skills with executive presence and a collaborative, solution-oriented approach.
- Track record of leading, motivating, and developing high-performing teams.
- Excellent communication, presentation, and stakeholder management abilities.
- Alignment with and commitment to IHG’s purpose, culture, and core values.
Location – Atlanta. Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $183,751 to $220,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
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