As a Customer Service Representative, you will be the primary point of contact for our customers, assisting with inquiries, resolving issues, and providing excellent service through various communication channels. Your goal is to ensure customer satisfaction and promote loyalty.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and company policies.
Resolve customer issues efficiently and escalate complex problems when necessary.
Document customer interactions and update account information in our systems.
Follow up to ensure customer concerns are fully addressed.
Gather feedback and insights to help improve service quality.
Maintain a positive, empathetic, and professional attitude at all times.
Qualifications:
Previous experience in customer service or support preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and patience.
Proficiency with CRM software and MS Office tools.
Ability to work independently and manage multiple customer interactions.
High school diploma or equivalent; additional training is a plus.
Why Join Us:
Fully remote position with flexible hours.
Opportunity to build relationships and make a positive impact.
Supportive team environment and ongoing training.
Competitive salary and benefits package.