Customer Service Representative 1

Job Title

Customer Service Representative 1

Overview

Here, we craft excellence together. Your mission is to make the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. You will play a pivotal part on our Customer Service team, coordinating, supporting and improving the commercial process and positively influencing customer happiness.

Responsibilities

• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
• Validate entered order information by checking against customer purchase orders
• Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
• Review aging report weekly, provide updates to the Accounts Receivable department regarding past due accounts
• Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfaction
• Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
• Coordinate customer complaint handling in cooperation with the department manager
• Educate internal customers and departments on customer characteristics in order to improve sales and profitability
• Proactively approach Safran customers to improve relationship

Qualifications

• Education: High school diploma required; Bachelor's degree preferred
• Experience: 2-3 years of data entry experience
• Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred
• Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
• Description: Entry-Level position within job role
• Other notes: Does require fluent communication in English; Employment status may be part-time, full-time, or temporary; Traveling is required; Protracted or irregular hours may be required; Relocation to another Safran facility may be required

Work Location & Type

Location: Garden Grove, California, United States

Contract type: Permanent | Contract duration: Full-time

Compensation & Benefits

Salary range: $16.50 - $23.79 hourly

Benefits: Our suite of comprehensive benefits includes health care (medical, dental and vision), life insurance, 401(k) with company match, paid time off, and employee discounts & rewards for consumer products/services and more.

Additional Information

Spoken language(s): English Fluent

Spoken language(s): English fluent

Company: Safran Cabin

Location: 7330 Lincoln Way, Garden Grove, CA 92841, United States

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