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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Field Service Representative - Idstein, Germany. Relocation assistance provided. This role operates under German labor laws but reports to a U.S. Manager. Location: Germany/EMEA region with travel and field service responsibilities for enterprise LMR networks, primarily for U.S. DoD Federal Government customers.\nCompany overview and department focus: Motorola Solutions develops and connects technologies to protect people, property and places. The US Federal Governments Markets Division (USFGMD) provides world-class communications solutions to the U.S. Federal Government and supports service delivery across presale and post-sale phases. The Federal Systems Technology department supports a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government.\nResponsibilities

Technical Support & Service: Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.

Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in countries including (but not limited to) Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, and Africa.

Perform installation and removal of trunked and conventional LMR systems at assigned locations (Germany, Belgium, United Kingdom, Spain, Italy, Africa, Greece).

System Maintenance & Operations: Operate and maintain equipment for trunked and conventional LMR systems.

Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and all related ancillary subscriber equipment for both trunked and conventional LMR systems.

Provide on-site response, infrastructure equipment repair, local technical support service, and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems.

Customer Interaction & Management: Serve as the primary point of contact for customer resolution, managing and resolving escalated customer issues to successful resolution.

Communicate project updates to the customer and resolve minor administrative actions (e.g., room access). Project scope issues must be reported directly to the supervisor.

Provide user \"refresher\" training, including first echelon field training for subscribers and trunked radio infrastructure.

Champion the complete Motorola Service and Sales portfolios to support all customer communication needs.

Exercise client-focused behavior and ensure on-time delivery, both externally and internally.

Utilize multi-tasking skills to manage multiple systems and applications during customer interactions.

Administrative & Compliance: Support all established Service Level Agreements (SLA).

Provide administrative reports for recurring/non-recurring contracts and one-time reports requested by management/CSM.

Receive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards. Document this process using the FSED automated MCM Comm Shop 360 program or its replacement.

Qualifications & Experience

Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).

Required Experience: At least 3 years of Radio Frequency (RF) experience and a minimum of 2 years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted.

Certified technician or equivalent qualification in industrial engineering.

Strong knowledge of Motorola Solutions P25 Trunking Network Systems.

Solid working knowledge of Motorola radio systems and their customer applications.

Strong knowledge of communications systems with the ability to interface with customer technical representatives and provide appropriate technical support.

Solid working knowledge of Radio Frequency (RF) theory.

Proficiency in hardware and software tools available for both RF and Networking equipment.

Security & Travel: Ability to receive a security clearance from the U.S. Government and any required position certifications is a condition of continued employment (requires completing a standard form 86 questionnaire).

Must possess a valid U.S. Passport and U.S. driver\\'s license.

Must be willing to travel up to 50% across all of EMEA and be in excellent health for traveling requirements.

An EU driver's license is a plus.

Relocation is provided for this role.

Skills & Abilities: Must possess strong interpersonal and communication skills; both spoken and written English language proficiency is required.

Demonstrated ability to use MS applications and Google email/software tools.

In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications.

Sound judgment and decision-making abilities.

Effective problem-solving skills.

Ability to exercise flexibility as situations warrant.

Ability to work well in a team environment.

Target Base Salary Range: $55,000 - $65,000 USD\nPay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.\nEEO & Benefits

EEO Statement : Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture. If you’d like to join our team but feel that you don’t meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.\n(web-54bd5f4dd9-d2dbq)

#J-18808-Ljbffr\n","Overview

Field Service Representative - Idstein, Germany. Relocation assistance provided. This role operates under German labor laws but r...","Chicago, Illinois, United States, 60290",["B","2583130543"],"3 days ago","/jobs/2583130543-field-service-representative-idstein-germany","/jobs?location=Chicago%2C+Illinois%2C+United+States%2C+60290",{"_429":428,"_434":532,"_452":453,"_444":445,"_243":533,"_441":534,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":535,"_425":536,"_455":456,"_430":127,"_476":528,"_460":537,"_478":437,"_479":535,"_481":482,"_483":538,"_485":486},["D",1771182000000],"Field Service Representative - Idstein, Germany

Relocation assistance provided. Travel up to 50% across EMEA. Must be a U.S. citizen with the ability to obtain security clearance as required by government contracts.\nOverview

Motorola Solutions is a global company creating technologies to protect people, property and places. This role is located in Germany and operates under German labor laws, reporting to a U.S. Manager. It involves providing technical field service support for Enterprise Land Mobile Radio (LMR) networks for U.S. DoD Federal Government customers, across the EMEA region.\nResponsibilities

Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.\nSupport U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, Africa, and other locations as needed.\nPerform installation and removal of trunked and conventional LMR systems at assigned locations.\nOperate and maintain equipment for trunked and conventional LMR systems.\nMaintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and related equipment.\nProvide on-site response, infrastructure equipment repair, local technical support, and network preventive maintenance on Motorola ASTRO 25 LMR systems.\nServe as primary point of contact for customer resolution and manage escalations to successful resolution.\nCommunicate project updates to the customer; handle minor administrative actions and report scope issues to the supervisor.\nProvide user refresher training and first echelon field training for subscribers and trunked radio infrastructure.\nPromote Motorola Service and Sales portfolios to meet customer communication needs.\nEnsure on-time delivery and effective multi-tasking across multiple systems during customer interactions.\nSupport established service level agreements (SLA) and generate administrative and management reports as required.\nQualifications & Experience

Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s).\nMinimum 3 years of RF experience and at least 2 years of Networking experience (Wide and Local Area Networks). Education or work experience may be substituted.\nCertified technician or equivalent qualification in industrial engineering.\nStrong knowledge of Motorola Solutions P25 Trunking Network Systems.\nSolid working knowledge of Motorola radio systems and customer applications.\nStrong knowledge of communications systems with the ability to interface with customer technical representatives.\nSolid working knowledge of RF theory; proficiency with hardware and software tools for RF and Networking equipment.\nSecurity, Travel & Relocation

Ability to obtain a U.S. government security clearance; completing a standard form 86 questionnaire.\nValid U.S. passport and U.S. driver's license required.\nWillingness to travel up to 50% across all of EMEA; EU driver's license is a plus.\nRelocation provided for this role.\nSkills & Abilities

Strong interpersonal and communication skills; fluent in English (spoken and written).\nProficiency with MS Office and Google tools.\nCertifications such as CompTIA Network+, Security+, MCSE, or CISSP are a plus.\nSound judgment, problem-solving abilities, and teamwork orientation.\nCompensation & Benefits

Target Base Salary Range: $55,000 - $65,000 USD. Benefits include incentive plans, Medical/Dental/Vision, 401K with company match, paid holidays, generous time off, Employee Stock Purchase Plan, paid parental and family leave, and more.\nEEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.\nWe are committed to an inclusive and accessible recruiting experience. If you require accommodations, please submit the Reasonable Accommodations Form.

#J-18808-Ljbffr\n","Field Service Representative - Idstein, Germany

Relocation assistance provided. Travel up to 50% across EMEA. Must be a U.S. citizen with ...","Atlanta, Georgia, United States, 30383",["B","2583143266"],"/jobs/2583143266-field-service-representative-idstein-germany","/jobs?location=Atlanta%2C+Georgia%2C+United+States%2C+30383",{"_429":428,"_434":540,"_452":453,"_444":445,"_243":541,"_441":542,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":543,"_425":544,"_455":456,"_430":127,"_476":545,"_460":546,"_478":437,"_479":543,"_481":482,"_483":547,"_485":486},["D",1771250400000],"Field Service Representative - Idstein, Germany

Relocation assistance is provided. This role operates under German labor laws but reports to a U.S. Manager and provides technical field service support for Enterprise LMR networks across the EMEA region, primarily for U.S. DoD Federal Government customers (Army, Air Forces, and Navy).\nOverview

Motorola Solutions is a global technology company focused on connecting people and protecting people, property, with a mission to support safer communities. This position supports federal government customers and interfaces with presale and post-sale project activities in the US Federal Government Markets Division (USFGMD).\nResponsibilities

Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.\nSupport U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, Africa, and other locations.\nPerform installation and removal of trunked and conventional LMR systems at assigned locations.\nOperate and maintain equipment for trunked and conventional LMR systems.\nMaintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and related equipment for LMR systems.\nProvide on-site response, infrastructure equipment repair, local technical support, and Network Preventive Maintenance for Motorola ASTRO 25 LMR systems.\nServe as the primary point of contact for customer resolution and manage escalated issues to successful resolution.\nCommunicate project updates to customers and handle minor administrative actions; report scope issues to the supervisor.\nProvide user refresher training, including first echelon field training for subscribers and trunked radio infrastructure.\nPromote Motorola Service and Sales portfolios to meet customer communication needs; ensure on-time delivery and effective multi-tasking across systems.\nSupport established Service Level Agreements (SLA) and provide administrative reports for contracts and management requests.\nReceive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards; document using the FSED automated MCM Comm Shop 360 program or successor.\nQualifications & Experience

Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.\nMinimum 3 years of Radio Frequency (RF) experience and at least 2 years of Networking (WAN/LAN) experience; education or work experience may be substituted.\nCertified technician or equivalent qualification in industrial engineering.\nStrong knowledge of Motorola Solutions P25 Trunking Network Systems and of Motorola radio systems and customer applications.\nStrong knowledge of communications systems with the ability to interface with customer technical representatives and provide appropriate technical support.\nSolid working knowledge of RF theory and proficiency with hardware and software tools for RF and Networking equipment.\nSecurity & Travel

Ability to obtain a U.S. government security clearance and relevant position certifications (form 86).\nMust possess a valid U.S. Passport and U.S. driver’s license; willingness to travel up to 50% across all of EMEA.\nAn EU driver’s license is a plus; relocation is provided for this role.\nSkills & Abilities

Strong interpersonal and communication skills; proficiency in spoken and written English.\nProficiency with MS applications and Google tools.\nOne or more of the following certifications: CompTIA Network+, Security+, MCSE, or CISSP.\nSound judgment, decision-making, and problem-solving abilities; ability to work flexibly and in a team.\n#LI-CC1\nTarget Base Salary Range: $55,000 - $65,000 USD\nPay within this range varies based on knowledge, skills, and experience. The actual offer will be based on the individual candidate.\nBenefits

Incentive Bonus Plans\nMedical, Dental, Vision benefits\n401K with Company Match\n10 Paid Holidays\nGenerous Paid Time Off Packages\nEmployee Stock Purchase Plan\nPaid Parental & Family Leave\nand more!\nEEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are committed to an inclusive and accessible recruiting experience. To request an accommodation, please complete the Reasonable Accommodations Form.

#J-18808-Ljbffr\n","Field Service Representative - Idstein, Germany

Relocation assistance is provided. This role operates under German labor laws but reports ...","Boston, Massachusetts, us, 02298",["B","2594842085"],"2 days ago","/jobs/2594842085-field-service-representative-idstein-germany","/jobs?location=Boston%2C+Massachusetts%2C+us%2C+02298","actionData","errors"]