Work from Home Canadian French Bilingual Representative

**RESPONSIBILITIES****:*** Handle customer inquiries and complaints* Maximize every sales opportunity by upselling and cross-selling profitable products* Document and update customer records based on interactions* Maintain a knowledge base of the evolving products and services* Increase customer retention by implementing creative problem-solving skills* Handle numerous customer inquiries promptly, accurately, and efficiently* Minimum of 2 years customer service experience in a call center environment* Experience supporting luxury brand products and services* Experience supporting home appliances* Positive and professional demeanor* Excellent written and verbal communication skills* Minimum HS diploma, college preferred* Experience with diagnosing and troubleshooting* Must be fluent in English and Canadian French (written and verbal)* Has experience supporting consumer products and/or services. #J-18808-Ljbffr