E-ZPass Account Specialist / Court Representative (Administrator I)
Government Jobs, Baltimore, Maryland, United States, 21201
E-ZPass Account Specialist/Court Representative
This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification. The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and
most importantly
our employees to achieve these goals. Nature of Work: The E-ZPass Account Specialist/Court Representative handles non-legal representation of the MDTA E-ZPass operations at the Maryland District Court for trials resulting from contested Toll Violation Citations. The employee will be responsible for research and data interpretation of toll cases, serving as a subject matter expert for the agency. The duties for this position include, but are not limited to, the following: Oversee administrative tasks related to overdue toll payments; Serve as the intermediary between customers, E-ZPass Customer Service, the Motor Vehicle Administration, and the Maryland Central Collection Unit; Conduct extensive research of customer accounts toll history; Research and interpret customer data for escalation and communication with other agencies; Report and track resolution of customer issues; Prepare and review court research with court liaison prior to hearings; Provide video tolling and citation knowledge and customer account information for court cases; Manage court dispositions and customer accounts; Assist management with tolling projects and outreach events; Resolve inquiries/conflicts and conduct follow-up activities with customers and related agencies; and Determine eligibility and implementation of MDTA installment plan for customers. Employees in this position will report to the E-ZPass Account Specialist Lead. The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. The eligible list established from this recruitment may be used to fill future vacancies at other facilities throughout the Maryland Transportation Authority. MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, tuition reimbursement, and more! *May be prorated based upon start date. Minimum Qualifications: Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Four years of experience in administrative staff or professional work. Two years of this experience must include account recovery, specifically through handling escalated account dispute resolutions and debt collection. The ideal candidate will possess: Strong communication skills Experience in public representation for an organization Proficiency in Microsoft Excel Experience in resolving delinquencies This statement contains a selective qualification, which is more focused in scope than the minimum qualifications for this classification. Selective qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a selective qualification. Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience. 2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university for the required experience. 3. Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience. Applicants must possess a Driver's License valid in the State of Maryland. Applicants must list the license number and date of expiration on the application. All applications must be received by 03/03/2026. The Maryland Transportation Authority is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life's opportunities. Join us in serving our Maryland residents, visitors, and businesses! Reasonable Accommodations for persons with disabilities will be provided upon request. Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). Bilingual applicants are encouraged to apply.
This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification. The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and
most importantly
our employees to achieve these goals. Nature of Work: The E-ZPass Account Specialist/Court Representative handles non-legal representation of the MDTA E-ZPass operations at the Maryland District Court for trials resulting from contested Toll Violation Citations. The employee will be responsible for research and data interpretation of toll cases, serving as a subject matter expert for the agency. The duties for this position include, but are not limited to, the following: Oversee administrative tasks related to overdue toll payments; Serve as the intermediary between customers, E-ZPass Customer Service, the Motor Vehicle Administration, and the Maryland Central Collection Unit; Conduct extensive research of customer accounts toll history; Research and interpret customer data for escalation and communication with other agencies; Report and track resolution of customer issues; Prepare and review court research with court liaison prior to hearings; Provide video tolling and citation knowledge and customer account information for court cases; Manage court dispositions and customer accounts; Assist management with tolling projects and outreach events; Resolve inquiries/conflicts and conduct follow-up activities with customers and related agencies; and Determine eligibility and implementation of MDTA installment plan for customers. Employees in this position will report to the E-ZPass Account Specialist Lead. The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. The eligible list established from this recruitment may be used to fill future vacancies at other facilities throughout the Maryland Transportation Authority. MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, tuition reimbursement, and more! *May be prorated based upon start date. Minimum Qualifications: Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Four years of experience in administrative staff or professional work. Two years of this experience must include account recovery, specifically through handling escalated account dispute resolutions and debt collection. The ideal candidate will possess: Strong communication skills Experience in public representation for an organization Proficiency in Microsoft Excel Experience in resolving delinquencies This statement contains a selective qualification, which is more focused in scope than the minimum qualifications for this classification. Selective qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a selective qualification. Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience. 2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university for the required experience. 3. Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience. Applicants must possess a Driver's License valid in the State of Maryland. Applicants must list the license number and date of expiration on the application. All applications must be received by 03/03/2026. The Maryland Transportation Authority is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life's opportunities. Join us in serving our Maryland residents, visitors, and businesses! Reasonable Accommodations for persons with disabilities will be provided upon request. Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). Bilingual applicants are encouraged to apply.