Overview
Job Title: IT Service Desk Agent
Location: Charlotte, NC — Hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
Duration: 9+ Months
Typical Experience: 12-36 months
Description: The IT Service Desk Agent I will provide front line telephone/email support to internal customers with IT related software and hardware issues.
Responsibilities
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Perform First Contact Resolution (FCR)
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Location: Charlotte, NC — Hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
Duration: 9+ Months
Typical Experience: 12-36 months
Description: The IT Service Desk Agent I will provide front line telephone/email support to internal customers with IT related software and hardware issues.
Responsibilities
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Perform First Contact Resolution (FCR)
#J-18808-Ljbffr