Overview:
Seeking a Service Desk Analyst with strong customer service skills and hands-on experience supporting Windows environments, networks, and M365 for diverse MSP clients.
Responsibilities Service Desk Analyst - MSP (Vancouver, WA)
Overview: Seeking a Service Desk Analyst with strong customer service skills and hands-on experience supporting Windows environments, networks, and M365 for diverse MSP clients.
Responsibilities
Provide phone/chat/ticket-based support for desktops, servers, and applications Troubleshoot Windows OS, networking, hardware, and M365 issues Deploy and manage devices using
Intune, AutoPilot, and SCCM Handle user accounts, permissions, and GPO/AD tasks Perform imaging, installations (custom/batch/PXE), and profile configuration Review event logs, apply patches, and support Windows server maintenance Configure firewalls, routers, switches, VLANs, and Wi-Fi (Meraki/UniFi) Document steps, maintain accurate client environment notes, and escalate when needed
Technical Skills
Windows:
10/11/Server, PowerShell, VBScript, registry edits, Group Policy Endpoint Management:
Intune, AutoPilot, SCCM, WDS M365/AD:
Exchange, O365, user admin, permissions Networking:
Cat6/1Gb/40Gb, firewalls, link aggregation, Wireshark, Meraki/UniFi Linux (basic):
Bash, Apache, DNS/DHCP, firewall tools
Attributes
Strong communicator with an MSP mindset Organized, analytical, and able to manage multiple tickets Customer-focused problem solver All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Responsibilities Service Desk Analyst - MSP (Vancouver, WA)
Overview: Seeking a Service Desk Analyst with strong customer service skills and hands-on experience supporting Windows environments, networks, and M365 for diverse MSP clients.
Responsibilities
Provide phone/chat/ticket-based support for desktops, servers, and applications Troubleshoot Windows OS, networking, hardware, and M365 issues Deploy and manage devices using
Intune, AutoPilot, and SCCM Handle user accounts, permissions, and GPO/AD tasks Perform imaging, installations (custom/batch/PXE), and profile configuration Review event logs, apply patches, and support Windows server maintenance Configure firewalls, routers, switches, VLANs, and Wi-Fi (Meraki/UniFi) Document steps, maintain accurate client environment notes, and escalate when needed
Technical Skills
Windows:
10/11/Server, PowerShell, VBScript, registry edits, Group Policy Endpoint Management:
Intune, AutoPilot, SCCM, WDS M365/AD:
Exchange, O365, user admin, permissions Networking:
Cat6/1Gb/40Gb, firewalls, link aggregation, Wireshark, Meraki/UniFi Linux (basic):
Bash, Apache, DNS/DHCP, firewall tools
Attributes
Strong communicator with an MSP mindset Organized, analytical, and able to manage multiple tickets Customer-focused problem solver All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
#J-18808-Ljbffr