A leading tech firm is seeking a Principal Customer Success Manager to lead strategic customer relationships and ensure measurable outcomes across a global enterprise customer base. This pivotal role combines executive engagement with hands-on management of customer success. The successful candidate will require over 10 years of experience in customer success within B2B SaaS, focusing on driving adoption, retention, and advocacy. This position promises growth and flexibility, offering industry-competitive benefits and a commitment to work-life balance.
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