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Customer Enrolment Representative

Emerald Edge Promotions, Charlotte, North Carolina, United States

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Emerald Edge Promotions

has an immediate opening for a

Customer Enrolment Representative

to spearhead our high-volume AT&T Fiber campaign in Charlotte. This role is built for the "finisher": the person who loves the adrenaline of finalizing a contract and making the sale official. The Customer Enrolment Representative will be responsible for navigating the enrollment process with precision, ensuring that every customer in your territory has a seamless transition to the world’s most reliable connectivity. The Customer Enrolment Representative position rewards speed, accuracy, and an unrelenting desire to win every single day.

The duties of a Customer Enrolment Representative involve:

Finalizing customer-facing enrolments for AT&T Fiber high-speed internet. Conducting direct sales presentations to secure immediate sign-ups. Managing the digital enrolment process from start to finish. Outpacing daily enrollment quotas to drive team leaderboard rankings. Identifying and upselling wireless bundles during the enrolment phase. Coordinating with installation teams to ensure quick service activation. Maintaining a "win-now" attitude in a fast-paced, high-volume market. Ensuring all enrollment data is accurate and compliant with AT&T standards.