Customer Service Representative
Sugar Land Parks & Recreation, Sugar Land, Texas, United States, 77479
The City of Sugar Land is seeking a full-time Customer Service Representative in the Treasury Division of the Finance Department.
Why Should You Join Our Team? Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth.
We pay our Customer Service Representative a starting salary of $46,259 – $53,206 depending on your qualifications and experience.
We also offer great benefits and perks available on your first day of employment, including:
City-subsidized Medical and Dental Insurance with a variety of plan options;
City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
9 paid holidays and up to 3 floating holidays to use at your discretion;
A generous vacation package with accruals starting on day 1;
Paid sick leave;
Paid Parental Leave;
A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City;
You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
Longevity pay for each month of service after your first 13 months of employment;
On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
Access to multiple mental health benefits and resources, including a robust EAP…
If we have your attention… Please. Continue. Reading!
Our City Mission WE ARE TRAILBLAZERS! Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.
Our Employee Values Bold :
We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.
Loyal :
We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.
Adaptable :
We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.
Zealous :
We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.
Empowered :
We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences.
We are TrailBLAZErs!
About the City of Sugar Land The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine.
We have an informal work environment but are serious about what we do. We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.
Ask yourself: Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Do you enjoy working in a professional AND casual environment? Are you an advocate of team-work? If so, please consider applying for the Customer Service Representative position today!
As a Customer Service Representative, you will:
Greet all customers, both internal and external, and assists them with their needs, and/or directs them to the appropriate personnel/department to assist them.
Responsible for incoming calls (heavy volume), voicemails and emails received. Responsible for researching and responding to inquiries, complaints, and concerns, as well as uploading documentation and logging inquiries.
Responsible for directing calls to the appropriate staff.
Performs cashiering duties by receiving and receipting all payment types, balances assigned cash drawer daily and prepares the daily bank deposit.
Performs various administrative tasks daily that include reviewing, copying, scanning and uploading documentation, reconciling and verifying City-wide department cash bags under dual control, recording and archiving City-wide bank deposits. Orders, issues and collects bank deposit supplies and receipt books.
Provides information on the requirements for the processing of various utility applications, utility forms and miscellaneous applications for other City departments (Health Permits, Fire, Rental Licensing, Planning, Engineering, Public Works, Purchasing, Parks, Tourism and Airport), as well as receives, reviews for completeness and processes those applications
Serves as a liaison to 311, Brinks, and Wells Fargo Bank Merchant Services.
Regular attendance is an essential function of this position.
Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
Performs any other duties and responsibilities as directed by the Director of Finance, Treasury Manager, Collections & Customer Service Supervisor, or other designee.
Formal Education
High School Diploma or GED
Relatable Work Experience
Two years of experience in customer service required, including two years of office experience working with Microsoft Office, computer, and calculator and one year of experience answering multiple phone lines or in a call center setting.
Two years of cash handling/cash drawer experience required.
Preferred
Experience in Tyler Cashiering/MUNIS preferred with emphasis in Cash Receipting & Utility Billing applications.
Previous experience with a utility company and/or municipality a plus.
Bilingual preferred (Spanish).
Training (License and/or Certification)
Texas Class C driver's license.
The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.
Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.
The City of Sugar Land is an equal Opportunity employer.
#J-18808-Ljbffr
Why Should You Join Our Team? Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth.
We pay our Customer Service Representative a starting salary of $46,259 – $53,206 depending on your qualifications and experience.
We also offer great benefits and perks available on your first day of employment, including:
City-subsidized Medical and Dental Insurance with a variety of plan options;
City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
9 paid holidays and up to 3 floating holidays to use at your discretion;
A generous vacation package with accruals starting on day 1;
Paid sick leave;
Paid Parental Leave;
A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City;
You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
Longevity pay for each month of service after your first 13 months of employment;
On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
Access to multiple mental health benefits and resources, including a robust EAP…
If we have your attention… Please. Continue. Reading!
Our City Mission WE ARE TRAILBLAZERS! Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.
Our Employee Values Bold :
We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.
Loyal :
We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.
Adaptable :
We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.
Zealous :
We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.
Empowered :
We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences.
We are TrailBLAZErs!
About the City of Sugar Land The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine.
We have an informal work environment but are serious about what we do. We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.
Ask yourself: Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Do you enjoy working in a professional AND casual environment? Are you an advocate of team-work? If so, please consider applying for the Customer Service Representative position today!
As a Customer Service Representative, you will:
Greet all customers, both internal and external, and assists them with their needs, and/or directs them to the appropriate personnel/department to assist them.
Responsible for incoming calls (heavy volume), voicemails and emails received. Responsible for researching and responding to inquiries, complaints, and concerns, as well as uploading documentation and logging inquiries.
Responsible for directing calls to the appropriate staff.
Performs cashiering duties by receiving and receipting all payment types, balances assigned cash drawer daily and prepares the daily bank deposit.
Performs various administrative tasks daily that include reviewing, copying, scanning and uploading documentation, reconciling and verifying City-wide department cash bags under dual control, recording and archiving City-wide bank deposits. Orders, issues and collects bank deposit supplies and receipt books.
Provides information on the requirements for the processing of various utility applications, utility forms and miscellaneous applications for other City departments (Health Permits, Fire, Rental Licensing, Planning, Engineering, Public Works, Purchasing, Parks, Tourism and Airport), as well as receives, reviews for completeness and processes those applications
Serves as a liaison to 311, Brinks, and Wells Fargo Bank Merchant Services.
Regular attendance is an essential function of this position.
Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
Performs any other duties and responsibilities as directed by the Director of Finance, Treasury Manager, Collections & Customer Service Supervisor, or other designee.
Formal Education
High School Diploma or GED
Relatable Work Experience
Two years of experience in customer service required, including two years of office experience working with Microsoft Office, computer, and calculator and one year of experience answering multiple phone lines or in a call center setting.
Two years of cash handling/cash drawer experience required.
Preferred
Experience in Tyler Cashiering/MUNIS preferred with emphasis in Cash Receipting & Utility Billing applications.
Previous experience with a utility company and/or municipality a plus.
Bilingual preferred (Spanish).
Training (License and/or Certification)
Texas Class C driver's license.
The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.
Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.
The City of Sugar Land is an equal Opportunity employer.
#J-18808-Ljbffr