Job Title:
Intake Specialist (Remote, M-F 11am to 7pm EST)
Department:
Intake & Conflicts
Office:
All US Offices
Report to:
Conflicts and Risk Manager (Intake)
Job Level:
P1- Specialist
Status:
Non-exempt
Summary We strive to be enterprising, respectful, inclusive, insightful, and tenacious in every aspect of our business, including our interactions with clients, colleagues, and the communities where we have a presence. We rely on these core values to serve clients in key practice areas and industries – the pillars of Brown Rudnick: crisis management, which includes restructuring, investigations, and special situations; global litigation; life sciences; technology; and brand and reputation management.
We are looking for an Intake Specialist to join our Conflicts and Intake team. In this role, you will be a key player in the intake and workflow process for new clients and matters, ensuring accuracy and compliance throughout. You’ll have the opportunity to work closely with attorneys and multiple business teams, gain exposure to high-profile matters, and contribute to the efficiency and integrity of our client onboarding process in a dynamic, collaborative environment.
Responsibilities
Navigate the intake and workflow process for new clients and matters, including tracking approvals and ensuring receipt of all required documentation.
Review engagement letters for accuracy and elevate issues as needed.
Ensure client and matter information is accurately entered and maintained in the firm’s financial and matter management systems.
Perform data integrity tasks, including opening and closing client matters, updating records, and processing data management requests.
Monitor and respond to requests in the intake inbox, handling inquiries promptly, and escalating complex issues when appropriate.
Communicate proactively with the conflicts team, billing department, Legal Executive Assistants (LEAs), and attorneys regarding outstanding intake matters and status updates.
Assist with daily maintenance of client and matter information to ensure compliance and accuracy.
Support special projects and other related tasks as assigned.
Qualifications
1–3 years of experience in conflicts and/or client intake, preferably in Big Law or a similar environment.
Working knowledge of conflicts clearance processes and matter intake workflows.
Excellent written and verbal communication skills with a strong customer‑service orientation.
High attention to detail and ability to manage multiple priorities under tight deadlines.
Ability to exercise sound judgment and maintain confidentiality in handling sensitive information.
Familiarity with matter management and financial systems; experience with conflicts databases preferred.
Flexible and team‑oriented, with the ability to work extended hours during peak periods.
Who We Are Brown Rudnick is a leading international law firm that provides exceptional, client‑driven service in global litigation, crisis management (restructuring, investigations and special situations), brand and reputation management, life sciences and technology. We advise on high‑profile cross‑border matters while providing the kind of personal attention to clients that is typically found at boutiques. Our enterprising and tenacious lawyers serve our clients around the globe from offices in key financial centers in the U.S. and the U.K., and have been recognized by, among others, Chambers & Partners, Legal 500, Benchmark Litigation and Law360 for excellence in their fields.
Salary range based on experience level and location is estimated to be in the range of $55,000-65,000.
Brown Rudnick LLP is an Equal Opportunity Employer , committed to recruiting, developing, and advancing talented professionals from all backgrounds across the spectrum of diversity. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, ethnicity, color, ancestry, religious beliefs, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity and/or expression, age, national origin, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or another protected characteristic, all as defined by applicable laws.
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Intake Specialist (Remote, M-F 11am to 7pm EST)
Department:
Intake & Conflicts
Office:
All US Offices
Report to:
Conflicts and Risk Manager (Intake)
Job Level:
P1- Specialist
Status:
Non-exempt
Summary We strive to be enterprising, respectful, inclusive, insightful, and tenacious in every aspect of our business, including our interactions with clients, colleagues, and the communities where we have a presence. We rely on these core values to serve clients in key practice areas and industries – the pillars of Brown Rudnick: crisis management, which includes restructuring, investigations, and special situations; global litigation; life sciences; technology; and brand and reputation management.
We are looking for an Intake Specialist to join our Conflicts and Intake team. In this role, you will be a key player in the intake and workflow process for new clients and matters, ensuring accuracy and compliance throughout. You’ll have the opportunity to work closely with attorneys and multiple business teams, gain exposure to high-profile matters, and contribute to the efficiency and integrity of our client onboarding process in a dynamic, collaborative environment.
Responsibilities
Navigate the intake and workflow process for new clients and matters, including tracking approvals and ensuring receipt of all required documentation.
Review engagement letters for accuracy and elevate issues as needed.
Ensure client and matter information is accurately entered and maintained in the firm’s financial and matter management systems.
Perform data integrity tasks, including opening and closing client matters, updating records, and processing data management requests.
Monitor and respond to requests in the intake inbox, handling inquiries promptly, and escalating complex issues when appropriate.
Communicate proactively with the conflicts team, billing department, Legal Executive Assistants (LEAs), and attorneys regarding outstanding intake matters and status updates.
Assist with daily maintenance of client and matter information to ensure compliance and accuracy.
Support special projects and other related tasks as assigned.
Qualifications
1–3 years of experience in conflicts and/or client intake, preferably in Big Law or a similar environment.
Working knowledge of conflicts clearance processes and matter intake workflows.
Excellent written and verbal communication skills with a strong customer‑service orientation.
High attention to detail and ability to manage multiple priorities under tight deadlines.
Ability to exercise sound judgment and maintain confidentiality in handling sensitive information.
Familiarity with matter management and financial systems; experience with conflicts databases preferred.
Flexible and team‑oriented, with the ability to work extended hours during peak periods.
Who We Are Brown Rudnick is a leading international law firm that provides exceptional, client‑driven service in global litigation, crisis management (restructuring, investigations and special situations), brand and reputation management, life sciences and technology. We advise on high‑profile cross‑border matters while providing the kind of personal attention to clients that is typically found at boutiques. Our enterprising and tenacious lawyers serve our clients around the globe from offices in key financial centers in the U.S. and the U.K., and have been recognized by, among others, Chambers & Partners, Legal 500, Benchmark Litigation and Law360 for excellence in their fields.
Salary range based on experience level and location is estimated to be in the range of $55,000-65,000.
Brown Rudnick LLP is an Equal Opportunity Employer , committed to recruiting, developing, and advancing talented professionals from all backgrounds across the spectrum of diversity. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, ethnicity, color, ancestry, religious beliefs, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity and/or expression, age, national origin, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or another protected characteristic, all as defined by applicable laws.
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