Manager, Trade Operations
Scorpion Therapeutics, San Francisco, California, United States, 94199
Role Summary
The Trade Operations Manager supports Gilead’s Market Access Operations (MAO) by ensuring compliant, efficient, and data-driven execution of daily trade operations activities. This role manages order evaluation, inventory monitoring, customer interactions, returns processing, and cross-functional collaboration while upholding SOX controls and contract requirements. The ideal candidate brings strong analytical capabilities, operational rigor, strategic thinking, and the ability to communicate effectively in dynamic situations. Responsibilities
Ensure strict compliance with contract terms and SOX controls for all day-to-day Trade Operations activities. Evaluate daily direct‑customer orders against inventory data feeds and confirm that contractual inventory limits are met. Monitor internal inventory and metric reports to identify potential stock shortages and proactively engage with customer buyers regarding their stocking plans. Partner with the sales team to understand indirect customer stocking issues and communicate relevant updates to buyers and account management. Review direct and indirect customer product returns and determine the appropriate credit values based on Gilead’s return policies. Collaborate with third‑party logistics providers and data‑warehouse vendors to support accurate and timely data flows. Support internal teams—including Supply Chain, Legal, Finance, Quality, IT, and Audit—to advance business goals and maintain operational excellence. Maintain high standards of customer service for both direct and indirect customers in alignment with Gilead policies. Perform ad‑hoc reporting, analytics, and documentation tasks based on evolving business needs. Serve as a resource across the Trade organization (Operations, Strategy, Contracting, Relations) for analytics, contracting strategy, and recommendations. Analyze data from multiple sources and clearly communicate insights to cross‑functional partners. Evaluate existing processes and recommend improvements to enhance transactional efficiency, accuracy, and adaptability within a dynamic business environment. Qualifications
Required: Bachelor's Degree and Six Years' Experience; OR Master's Degree and Four Years' Experience; OR PhD / PharmD Preferred: 3+ years of experience in the pharmaceutical or biotech industry, preferably in a trade operations or similar role. Preferred: Working knowledge of ERP systems (SAP), trade data platforms (IntegriChain or ValueCentric), EDI datasets (852/867), and visualization tools (Tableau). Preferred: Understanding of contracts, regulations, industry standards, and standard operating procedures. Preferred: Familiarity with pharmaceutical trade operations, distribution models, and compliance requirements. Preferred: Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering, or related field. Preferred: Proficiency with MS Office applications, with advanced Excel skills (e.g., VLOOKUP, PivotTables). Preferred: Ability to multitask, self‑start, and prioritize ad‑hoc requests in a fast‑paced, deadline‑driven environment. Preferred: Strong analytical skills and experience working with large or complex datasets. Preferred: Excellent written and verbal communication skills with demonstrated ability to simplify complex topics for diverse audiences. Preferred: Ability to make decisions, influence peers, and solve problems collaboratively. Education
Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering, or related field.
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The Trade Operations Manager supports Gilead’s Market Access Operations (MAO) by ensuring compliant, efficient, and data-driven execution of daily trade operations activities. This role manages order evaluation, inventory monitoring, customer interactions, returns processing, and cross-functional collaboration while upholding SOX controls and contract requirements. The ideal candidate brings strong analytical capabilities, operational rigor, strategic thinking, and the ability to communicate effectively in dynamic situations. Responsibilities
Ensure strict compliance with contract terms and SOX controls for all day-to-day Trade Operations activities. Evaluate daily direct‑customer orders against inventory data feeds and confirm that contractual inventory limits are met. Monitor internal inventory and metric reports to identify potential stock shortages and proactively engage with customer buyers regarding their stocking plans. Partner with the sales team to understand indirect customer stocking issues and communicate relevant updates to buyers and account management. Review direct and indirect customer product returns and determine the appropriate credit values based on Gilead’s return policies. Collaborate with third‑party logistics providers and data‑warehouse vendors to support accurate and timely data flows. Support internal teams—including Supply Chain, Legal, Finance, Quality, IT, and Audit—to advance business goals and maintain operational excellence. Maintain high standards of customer service for both direct and indirect customers in alignment with Gilead policies. Perform ad‑hoc reporting, analytics, and documentation tasks based on evolving business needs. Serve as a resource across the Trade organization (Operations, Strategy, Contracting, Relations) for analytics, contracting strategy, and recommendations. Analyze data from multiple sources and clearly communicate insights to cross‑functional partners. Evaluate existing processes and recommend improvements to enhance transactional efficiency, accuracy, and adaptability within a dynamic business environment. Qualifications
Required: Bachelor's Degree and Six Years' Experience; OR Master's Degree and Four Years' Experience; OR PhD / PharmD Preferred: 3+ years of experience in the pharmaceutical or biotech industry, preferably in a trade operations or similar role. Preferred: Working knowledge of ERP systems (SAP), trade data platforms (IntegriChain or ValueCentric), EDI datasets (852/867), and visualization tools (Tableau). Preferred: Understanding of contracts, regulations, industry standards, and standard operating procedures. Preferred: Familiarity with pharmaceutical trade operations, distribution models, and compliance requirements. Preferred: Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering, or related field. Preferred: Proficiency with MS Office applications, with advanced Excel skills (e.g., VLOOKUP, PivotTables). Preferred: Ability to multitask, self‑start, and prioritize ad‑hoc requests in a fast‑paced, deadline‑driven environment. Preferred: Strong analytical skills and experience working with large or complex datasets. Preferred: Excellent written and verbal communication skills with demonstrated ability to simplify complex topics for diverse audiences. Preferred: Ability to make decisions, influence peers, and solve problems collaboratively. Education
Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering, or related field.
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