National Account Manager TK Elevator Corporation
thyssenkrupp Elevator, Atlanta, Georgia, United States, 30383
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TK Elevator is currently seeking an experienced National Account Manager in Atlanta, GA.
The National Account Manager is responsible for driving revenue growth, profitability, and operational excellence across large enterprise elevator portfolios. This role combines strategic sales leadership with general management responsibilities, including full profit and loss accountability for assigned accounts. The position focuses on retention, expansion of existing relationships, acquisition of new national portfolios, and adoption of digital solutions.
ESSENTIAL JOB FUNCTIONS:
Build and maintain strong customer relationships to ensure long-term retention, contract stability and organic growth.
Develop and execute strategies to increase share of wallet within existing accounts through additional services and modernization solutions.
Drive repair and modernization sales by leading capital planning discussions and presenting upgrade options that enhance safety, compliance, and performance.
Prospect and secure new national portfolio accounts through targeted outreach and strategic partnerships.
Conduct Quarterly Business Reviews (QBRs) with customers to review performance, identify growth opportunities, and reinforce value delivery.
Collaborate & coach field teams to ensure consistent sales execution aligned with contractual requirements.
Digital Sales Enablement: Inform customers of TKE’s digital capabilities and drive adoption of MAX and MAX Sensor solutions across national portfolios to enhance predictive maintenance, operational efficiency, and overall customer experience.
P&&L and Operational Leadership
Analyze and increase account profitability and implement strategies to improve margins and overall portfolio performance.
Ensure all contractual Service Level Agreements (SLAs) are accurately captured internally and consistently executed across operational teams.
Monitor and drive collections performance in partnership with national clients and local teams to optimize cash flow.
Work closely with operations and branch leadership to ensure projects are accurately scoped, priced, and executed profitably.
Maintain strong familiarity with company products and services through ongoing training and industry updates ensuring the ability to consult clients effectively and support strategic decision-making.
Perform customer visits as needed to ensure customer satisfaction and compliance with contractual obligations.
Perform local branch visits to enhance relationship with field organization to drive external customer satisfaction and compliance with contractual obligations.
Executes additional responsibilities as assigned to support business objectives, customer satisfaction, and organizational performance.
EDUCATION & EXPERIENCE:
Bachelor’s Degree or equivalent experience (7-10 years in national account management, sales management, or P&&L management)
Proven success in B2B sales with P&&L responsibility
Ability to read and interpret architectural or blueprint drawings preferred
Proven success running enterprise scale service, repair, and modernization RFP’s
CRM systems experience
Strong Microsoft Excel and PowerPoint skills
Background in managing large-scale projects and facilities management
Full-time, exempt position. Schedule determined by business needs.
Travel approximately 10 days per month, with occasional short-notice travel based on customer requirements.
Must have a valid Driver’s License
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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ESSENTIAL JOB FUNCTIONS:
Build and maintain strong customer relationships to ensure long-term retention, contract stability and organic growth.
Develop and execute strategies to increase share of wallet within existing accounts through additional services and modernization solutions.
Drive repair and modernization sales by leading capital planning discussions and presenting upgrade options that enhance safety, compliance, and performance.
Prospect and secure new national portfolio accounts through targeted outreach and strategic partnerships.
Conduct Quarterly Business Reviews (QBRs) with customers to review performance, identify growth opportunities, and reinforce value delivery.
Collaborate & coach field teams to ensure consistent sales execution aligned with contractual requirements.
Digital Sales Enablement: Inform customers of TKE’s digital capabilities and drive adoption of MAX and MAX Sensor solutions across national portfolios to enhance predictive maintenance, operational efficiency, and overall customer experience.
P&&L and Operational Leadership
Analyze and increase account profitability and implement strategies to improve margins and overall portfolio performance.
Ensure all contractual Service Level Agreements (SLAs) are accurately captured internally and consistently executed across operational teams.
Monitor and drive collections performance in partnership with national clients and local teams to optimize cash flow.
Work closely with operations and branch leadership to ensure projects are accurately scoped, priced, and executed profitably.
Maintain strong familiarity with company products and services through ongoing training and industry updates ensuring the ability to consult clients effectively and support strategic decision-making.
Perform customer visits as needed to ensure customer satisfaction and compliance with contractual obligations.
Perform local branch visits to enhance relationship with field organization to drive external customer satisfaction and compliance with contractual obligations.
Executes additional responsibilities as assigned to support business objectives, customer satisfaction, and organizational performance.
EDUCATION & EXPERIENCE:
Bachelor’s Degree or equivalent experience (7-10 years in national account management, sales management, or P&&L management)
Proven success in B2B sales with P&&L responsibility
Ability to read and interpret architectural or blueprint drawings preferred
Proven success running enterprise scale service, repair, and modernization RFP’s
CRM systems experience
Strong Microsoft Excel and PowerPoint skills
Background in managing large-scale projects and facilities management
Full-time, exempt position. Schedule determined by business needs.
Travel approximately 10 days per month, with occasional short-notice travel based on customer requirements.
Must have a valid Driver’s License
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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