Customer Service Representative – Remote
Amerit Consulting, California, Missouri, United States, 65018
Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non‑profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished
Customer Service Representative - Remote
Title: Customer Service Representative – Remote Location REMOTE
Duration 6‑month contract with high potential of extension.
Pay Rate $18.83/hr on W2 contract.
Work Schedule Candidates must be flexible to work within a 24/7 call center environment, although there are only day and midday shifts available (no graveyard shifts).
Training
Duration: 5 weeks
First 3 weeks: 8:00 AM – 5:00 PM
Last 2 weeks: 8:00 AM – 4:30 PM
Regular Schedule (Post-Training)
24‑hour call center (no overnight shifts).
Shifts: 8 hours scheduled between 8:00 AM – 06:00 PM.
Any 5 days of the week (including weekends).
Candidates must be flexible to work one weekend shift as needed.
Selection Process Video interviews via Zoom /MS Teams
Attendance Policy No time off in the first 90 days of assignment.
Important / Work‑From‑Home Related
A wired LAN connection from the modem/router to the desktop or laptop is mandatory. Wireless connectivity is not permitted – [Candidate should be sharing a screenshot of speedtest.net].
The client will provide a 2‑meter LAN cable. If a longer cable is necessary due to the distance between the modem/router and workspace, the candidate is responsible for acquiring the required length – Verification will occur via Teams video call after hire and before equipment provisioning.
Candidates must have a table and office chair – A photo of the setup, along with live verification of the workstation, will be required during a Teams video call.
Candidates are expected to use video during training, team meetings, and as required by the client.
Candidates must reside in California – [Candidate should be sharing his/her ID (Example: Driving License)].
Must have a hard‑wired internet connection, and a quiet workspace.
Job Responsibilities
The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow‑up as needed. Customer service agents may be inbound, outbound, or a combination of both.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Job Requirements
Education: High school diploma or GED
0‑2 years’ customer service‑related experience required.
Candidates must have customer service experience, particularly in high call volume environments.
Previous experience with computer applications, such as MS Outlook or data entry software.
Ability to accurately document and record customer/client information.
Proficiency in computer software navigation and dual screens is essential.
The ability to handle complex calls, demonstrate critical thinking, and problem‑solving skills is crucial.
Strong communication skills are a must.
Preferred Skills: A pharmacy background is preferred but not mandatory.
Bi‑lingual candidates who speak Hmong, Spanish, or Mien are preferred.
Equal Employment Opportunity Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
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Customer Service Representative - Remote
Title: Customer Service Representative – Remote Location REMOTE
Duration 6‑month contract with high potential of extension.
Pay Rate $18.83/hr on W2 contract.
Work Schedule Candidates must be flexible to work within a 24/7 call center environment, although there are only day and midday shifts available (no graveyard shifts).
Training
Duration: 5 weeks
First 3 weeks: 8:00 AM – 5:00 PM
Last 2 weeks: 8:00 AM – 4:30 PM
Regular Schedule (Post-Training)
24‑hour call center (no overnight shifts).
Shifts: 8 hours scheduled between 8:00 AM – 06:00 PM.
Any 5 days of the week (including weekends).
Candidates must be flexible to work one weekend shift as needed.
Selection Process Video interviews via Zoom /MS Teams
Attendance Policy No time off in the first 90 days of assignment.
Important / Work‑From‑Home Related
A wired LAN connection from the modem/router to the desktop or laptop is mandatory. Wireless connectivity is not permitted – [Candidate should be sharing a screenshot of speedtest.net].
The client will provide a 2‑meter LAN cable. If a longer cable is necessary due to the distance between the modem/router and workspace, the candidate is responsible for acquiring the required length – Verification will occur via Teams video call after hire and before equipment provisioning.
Candidates must have a table and office chair – A photo of the setup, along with live verification of the workstation, will be required during a Teams video call.
Candidates are expected to use video during training, team meetings, and as required by the client.
Candidates must reside in California – [Candidate should be sharing his/her ID (Example: Driving License)].
Must have a hard‑wired internet connection, and a quiet workspace.
Job Responsibilities
The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow‑up as needed. Customer service agents may be inbound, outbound, or a combination of both.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Job Requirements
Education: High school diploma or GED
0‑2 years’ customer service‑related experience required.
Candidates must have customer service experience, particularly in high call volume environments.
Previous experience with computer applications, such as MS Outlook or data entry software.
Ability to accurately document and record customer/client information.
Proficiency in computer software navigation and dual screens is essential.
The ability to handle complex calls, demonstrate critical thinking, and problem‑solving skills is crucial.
Strong communication skills are a must.
Preferred Skills: A pharmacy background is preferred but not mandatory.
Bi‑lingual candidates who speak Hmong, Spanish, or Mien are preferred.
Equal Employment Opportunity Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
#J-18808-Ljbffr