POSITION SUMMARY
The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
RESPONSIBILITIES
Speaks with customers to answer product and service questions and suggest information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Build sustainable relationships with customer
QUALIFICATIONS
High School Diploma
2+ years of experience in a customer service/support role
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
WE OFFER
Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision and life insurance
401K, 6 Company Paid Holidays, Paid Vacation
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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RESPONSIBILITIES
Speaks with customers to answer product and service questions and suggest information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Build sustainable relationships with customer
QUALIFICATIONS
High School Diploma
2+ years of experience in a customer service/support role
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
WE OFFER
Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision and life insurance
401K, 6 Company Paid Holidays, Paid Vacation
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr