POSITION SUMMARY:
The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between branch and customer to achieve the highest level of customer satisfaction.
Responsibilities
Speaks with customers to answer product and service questions and suggests information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Builds sustainable relationships with customers
Qualifications
High School Diploma
2+ years of experience in a customer service/support role
Strong phone and verbal communication skills
Strong active listening skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
We Offer
Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision, and life insurance
401K, 6 company paid holidays, paid vacation
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
#J-18808-Ljbffr
The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between branch and customer to achieve the highest level of customer satisfaction.
Responsibilities
Speaks with customers to answer product and service questions and suggests information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Builds sustainable relationships with customers
Qualifications
High School Diploma
2+ years of experience in a customer service/support role
Strong phone and verbal communication skills
Strong active listening skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
We Offer
Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision, and life insurance
401K, 6 company paid holidays, paid vacation
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
#J-18808-Ljbffr