TPWD - Customer Service Representative I (Fluctuating Hours)
CAPPS, Canyon, Texas, United States, 79016
Customer Service Representative I (Fluctuating Hours)
Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties for Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, license and permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and the public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Assistant Office Manager with maintaining inventory of office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures. Note: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications
Minimum Qualifications: Education:
Completion of the 8th grade. Experience:
None required. Licensure:
Applicant must possess a valid state driver's license. Preferred Qualifications: Education:
Graduation from High School or GED. Experience:
One year of experience in general clerical, cash handling, or customer service. One year of clerical experience such as accounting, typing, filing, record keeping, and data entry. One year of experience in use of automation equipment or word processing and spreadsheet equipment and software. Knowledge, Skills and Abilities: Knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Knowledge of telephone procedures and etiquette. Skill in using MS Word, Excel, and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in managing several projects simultaneously. Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively. Ability to work under stressful conditions. Ability to accurately handle cash and account for revenue collected. Ability to work independently with little or no supervision. Ability to work as a member of a team. Ability to learn an online registration system. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to perform manual labor including lifting supplies and materials up to 20 pounds. Ability to conduct work activities in accordance with TPWD safety program. Working Conditions: Required to work in a high-visitation public park with overnight camping. Required to work 10-40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. Hours may be reduced or extended as needed through primary peak season. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates. Required to work in adverse weather conditions to include heat, rain, and cold. Required to adjust to changing schedules. Required to perform manual labor including lifting supplies and materials up to 20 pounds. May be required to operate a state vehicle. Must conform to TPWD dress and grooming standards, work rules, and safety procedures. Required to travel 5% with possible overnight stays. Non-smoking work environment in State building and vehicles. TPWD is an equal opportunity employer.
Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties for Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, license and permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and the public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Assistant Office Manager with maintaining inventory of office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures. Note: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications
Minimum Qualifications: Education:
Completion of the 8th grade. Experience:
None required. Licensure:
Applicant must possess a valid state driver's license. Preferred Qualifications: Education:
Graduation from High School or GED. Experience:
One year of experience in general clerical, cash handling, or customer service. One year of clerical experience such as accounting, typing, filing, record keeping, and data entry. One year of experience in use of automation equipment or word processing and spreadsheet equipment and software. Knowledge, Skills and Abilities: Knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Knowledge of telephone procedures and etiquette. Skill in using MS Word, Excel, and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in managing several projects simultaneously. Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively. Ability to work under stressful conditions. Ability to accurately handle cash and account for revenue collected. Ability to work independently with little or no supervision. Ability to work as a member of a team. Ability to learn an online registration system. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to perform manual labor including lifting supplies and materials up to 20 pounds. Ability to conduct work activities in accordance with TPWD safety program. Working Conditions: Required to work in a high-visitation public park with overnight camping. Required to work 10-40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. Hours may be reduced or extended as needed through primary peak season. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates. Required to work in adverse weather conditions to include heat, rain, and cold. Required to adjust to changing schedules. Required to perform manual labor including lifting supplies and materials up to 20 pounds. May be required to operate a state vehicle. Must conform to TPWD dress and grooming standards, work rules, and safety procedures. Required to travel 5% with possible overnight stays. Non-smoking work environment in State building and vehicles. TPWD is an equal opportunity employer.