Call Center Representative
Addison Group, Washington, District Of Columbia, United States, 20001
Call Center Representative
Addison Group is partnering with a well-established and growing home services organization in the DC metro area. Our client is known for delivering dependable service, operational excellence, and strong internal growth opportunities. Their call center team plays a critical role in driving customer satisfaction and supporting business growth. We are seeking a motivated and reliable Call Center Representative to join a fast-paced call center team. This role focuses on managing a high volume of inbound and outbound calls, converting customer inquiries into scheduled service appointments, and ensuring a professional and positive customer experience. Key Responsibilities: Manage high-volume inbound and outbound calls efficiently and professionally Convert service inquiries into booked appointments Maintain strong performance metrics including call volume and booking rates Follow structured call guidelines while maintaining a personable and engaging tone Accurately update and manage customer records in internal systems Support outbound outreach initiatives and seasonal campaigns Assist in resolving customer concerns in a timely and professional manner Collaborate with team members and leadership to meet daily and weekly goals Qualifications: 5+ years of customer service experience (call center experience preferred) Experience handling 100+ calls per day in a performance-driven environment Proficient in Microsoft Office and CRM/call center software systems Strong verbal communication and active listening skills Highly organized with excellent time management Positive, adaptable, and team-oriented mindset Ability to thrive in a fast-paced, goal-driven environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
Addison Group is partnering with a well-established and growing home services organization in the DC metro area. Our client is known for delivering dependable service, operational excellence, and strong internal growth opportunities. Their call center team plays a critical role in driving customer satisfaction and supporting business growth. We are seeking a motivated and reliable Call Center Representative to join a fast-paced call center team. This role focuses on managing a high volume of inbound and outbound calls, converting customer inquiries into scheduled service appointments, and ensuring a professional and positive customer experience. Key Responsibilities: Manage high-volume inbound and outbound calls efficiently and professionally Convert service inquiries into booked appointments Maintain strong performance metrics including call volume and booking rates Follow structured call guidelines while maintaining a personable and engaging tone Accurately update and manage customer records in internal systems Support outbound outreach initiatives and seasonal campaigns Assist in resolving customer concerns in a timely and professional manner Collaborate with team members and leadership to meet daily and weekly goals Qualifications: 5+ years of customer service experience (call center experience preferred) Experience handling 100+ calls per day in a performance-driven environment Proficient in Microsoft Office and CRM/call center software systems Strong verbal communication and active listening skills Highly organized with excellent time management Positive, adaptable, and team-oriented mindset Ability to thrive in a fast-paced, goal-driven environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.