Position Description:
We are seeking a detail-oriented and customer-focused IT Service Desk Analyst to join our law firm's technology team.
The ideal candidate will provide first-line technical support to attorneys, paralegals, and administrative staff, ensuring seamless operation of IT systems critical to legal practice.
This role requires excellent communication skills, a strong sense of urgency, and the ability to work in a fast-paced, confidential environment.
Key Responsibilities: Serve as the first point of contact for all IT related issues via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and network issues across Windows and iOS environments. Support legal-specific applications such as the document management system (e.g., NetDocuments), timekeeping tools (e.g., Intapp Time), financial systems and a variety of proprietary practice specific tools. Escalate complex issues to appropriate IT teams while maintaining ownership and follow-up. Maintain accurate records of issues and resolutions in the service desk system. Assist with onboarding/offboarding of employees, including occasional equipment provisioning such as loaner laptops. Ensure compliance with firm-wide IT policies, data security protocols, and confidentiality standards. Provide remote and in-person support across multiple office locations as needed. Participate in IT projects and initiatives to improve service delivery and end user experience. Maintain and update KB articles. Job Requirements:
Minimum of two years of experience in a service desk or IT support role, preferably in a legal or professional services environment. Strong knowledge of Microsoft 365, Windows OS, and common desktop applications. Familiarity with legal technology tools (e.g., NetDocuments, Citrix, Intapp, Litera). Excellent problem-solving and communication skills with the ability to communicate at all levels of the firm. Ability to manage multiple priorities and work under pressure. Experience with ITIL practices and ticketing systems (e.g., ServiceNow). Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are desirable. Standard office hours with occasional after-hours support. Must be able to lift and move IT equipment when necessary. Why Join Bradley?
We offer more than just a job - we provide a place to build your career. Bradley offers:
Competitive salaries, commensurate with experience. Comprehensive benefits including medical, dental, vision, life, disability, and retirement. Professional development support, including CLE tracking and training programs. A collaborative, inclusive, and supportive culture. Voted a Top Workplace in Houston by the Houston Chronicle
Bradley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.
We are seeking a detail-oriented and customer-focused IT Service Desk Analyst to join our law firm's technology team.
The ideal candidate will provide first-line technical support to attorneys, paralegals, and administrative staff, ensuring seamless operation of IT systems critical to legal practice.
This role requires excellent communication skills, a strong sense of urgency, and the ability to work in a fast-paced, confidential environment.
Key Responsibilities: Serve as the first point of contact for all IT related issues via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and network issues across Windows and iOS environments. Support legal-specific applications such as the document management system (e.g., NetDocuments), timekeeping tools (e.g., Intapp Time), financial systems and a variety of proprietary practice specific tools. Escalate complex issues to appropriate IT teams while maintaining ownership and follow-up. Maintain accurate records of issues and resolutions in the service desk system. Assist with onboarding/offboarding of employees, including occasional equipment provisioning such as loaner laptops. Ensure compliance with firm-wide IT policies, data security protocols, and confidentiality standards. Provide remote and in-person support across multiple office locations as needed. Participate in IT projects and initiatives to improve service delivery and end user experience. Maintain and update KB articles. Job Requirements:
Minimum of two years of experience in a service desk or IT support role, preferably in a legal or professional services environment. Strong knowledge of Microsoft 365, Windows OS, and common desktop applications. Familiarity with legal technology tools (e.g., NetDocuments, Citrix, Intapp, Litera). Excellent problem-solving and communication skills with the ability to communicate at all levels of the firm. Ability to manage multiple priorities and work under pressure. Experience with ITIL practices and ticketing systems (e.g., ServiceNow). Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are desirable. Standard office hours with occasional after-hours support. Must be able to lift and move IT equipment when necessary. Why Join Bradley?
We offer more than just a job - we provide a place to build your career. Bradley offers:
Competitive salaries, commensurate with experience. Comprehensive benefits including medical, dental, vision, life, disability, and retirement. Professional development support, including CLE tracking and training programs. A collaborative, inclusive, and supportive culture. Voted a Top Workplace in Houston by the Houston Chronicle
Bradley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.