Technical Account Manager (Post Sales) - New York, NY (New York)
Pivotal Solutions, New York, New York, United States, 10261
Technical Account Manager – Post Sales
Job Description:
As a Technical Account Manager, once a customer signs with us, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
If you have a
strong technical background
and a
passion for building lasting customer relationships , this role is for you.
You ensure that customers:
Own the post-POC journey
- guide deployment, configuration, and integrations to ensure smooth adoption. Adopt our platform deeply
- embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges. Succeed long-term
- build trusted relationships that drive renewals, expansion, and advocacy.
To understand your role better here:
Lead post-sales onboarding & rollout :
Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.
Own the long-term customer relationship :
Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.
Drive adoption & value realization :
Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.
Be the post-sales technical expert :
Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.
Provide technical guidance and automation support :
Assist customers with integrations, scripting, and automation to help them maximize value. Troubleshoot issues, best practices and coordinate with Engineering as needed.
Feed the product loop :
Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.
Why Work with Us ?
You own the post-sales moment where we become mission-critical for our customers Hands-on technical work with Python and integrations, making a real security impact Influence both retention and the product roadmap Collaborate with a world-class technical team solving meaningful cybersecurity problems Fast-growing startup, top-tier investors, and strong growth potential
Qualifications :
Proven Professional : You have
3+ years of experience
in a deep tech environment. 1-2 years of consulting experience is a plus. Technical Background : You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred. Customer-Oriented : Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships. Proactive Problem-Solver : Able to quickly identify issues and work through solutions independently or with the support of the engineering team. Team Player : Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients. Able to travel on-site : You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site. Excellent written and verbal communication abilities. Startup Enthusiast : You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.
Job Description:
As a Technical Account Manager, once a customer signs with us, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
If you have a
strong technical background
and a
passion for building lasting customer relationships , this role is for you.
You ensure that customers:
Own the post-POC journey
- guide deployment, configuration, and integrations to ensure smooth adoption. Adopt our platform deeply
- embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges. Succeed long-term
- build trusted relationships that drive renewals, expansion, and advocacy.
To understand your role better here:
Lead post-sales onboarding & rollout :
Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.
Own the long-term customer relationship :
Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.
Drive adoption & value realization :
Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.
Be the post-sales technical expert :
Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.
Provide technical guidance and automation support :
Assist customers with integrations, scripting, and automation to help them maximize value. Troubleshoot issues, best practices and coordinate with Engineering as needed.
Feed the product loop :
Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.
Why Work with Us ?
You own the post-sales moment where we become mission-critical for our customers Hands-on technical work with Python and integrations, making a real security impact Influence both retention and the product roadmap Collaborate with a world-class technical team solving meaningful cybersecurity problems Fast-growing startup, top-tier investors, and strong growth potential
Qualifications :
Proven Professional : You have
3+ years of experience
in a deep tech environment. 1-2 years of consulting experience is a plus. Technical Background : You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred. Customer-Oriented : Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships. Proactive Problem-Solver : Able to quickly identify issues and work through solutions independently or with the support of the engineering team. Team Player : Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients. Able to travel on-site : You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site. Excellent written and verbal communication abilities. Startup Enthusiast : You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.