Location:
New York City (in-person / hybrid) Type:
Full-time Reports to:
Head of Customer Success / Post-Sales
About Genuin
Genuin is building the
Community Media Network —a white-label, SDK-first platform that helps brands embed
AI-powered, shoppable video experiences
directly into their own apps and sites. Our placements (feeds, carousels, contextual modules) deliver measurable engagement and monetization while keeping audiences on brand-owned destinations.
The Role
We’re hiring a
Technical Account Manager (TAM)
in NYC to own the post-sale technical relationship for key customers. You’ll be the trusted technical partner who ensures integrations go live smoothly, performance stays strong, issues get solved fast, and customers continuously unlock new value from Genuin.
This role blends
solutions engineering, technical troubleshooting, and customer leadership —you’ll work closely with Product, Engineering, and Implementation, while partnering directly with customer teams (Product, Engineering, Analytics, Ad Ops/Monetization, and Marketing).
What You’ll Do
Own the technical customer relationship
for a portfolio of strategic accounts (NYC-based and global). Lead onboarding and ongoing success for
SDK implementations
across Web and/or Mobile (iOS/Android/React Native). Act as the customer’s technical advocate: translate requirements into product feedback, prioritize issues, and drive resolution. Manage the post-launch lifecycle: upgrades, new feature rollouts, configuration changes, A/B tests, and optimization plans. Troubleshoot integration and runtime issues (events, auth, tracking, UI rendering, performance, crash/repro, network/API errors). Ensure customers are instrumented correctly: events, analytics, attribution signals, and QA validation. Partner with internal teams to deliver business outcomes: engagement lift, time spent, conversion, and monetization impact. Create and maintain customer-facing assets: runbooks, integration notes, release impact summaries, and best practices. Run technical governance: weekly check-ins, launch readiness reviews, incident follow-ups, and quarterly technical reviews.
What We’re Looking For
4–8+ years in
Technical Account Management, Solutions Engineering, Implementation, or Customer Engineering
at a SaaS/SDK/platform company. Strong technical fluency: you can read code, debug integrations, and speak confidently with engineers. Experience supporting one or more of:
Web:
JavaScript/TypeScript, React, Next.js, browser performance, tags/SDKs Mobile:
iOS (Swift), Android (Kotlin), React Native, mobile app lifecycle + release processes Comfort with APIs, auth concepts, event schemas, logging, and analytics pipelines. Excellent customer communication: clear, calm, structured updates—especially during escalations. Highly organized: you can manage multiple accounts, priorities, and timelines without dropping details. NYC-based and comfortable being on-site with customers when needed.
Bonus Points
Experience in
AdTech / MediaTech / VideoTech
(tracking, attribution, ad measurement, streaming/video UX). Familiarity with experimentation frameworks, feature flags, or feed/personalization concepts. Prior work with retail media, commerce, marketplaces, or content/community platforms. Experience working across time zones with distributed engineering teams.
Success Looks Like
Customers launch on time with clean instrumentation and stable performance. Integration issues are resolved quickly with high customer confidence. Customers adopt new placements/features and expand usage over time. Internal teams love working with you because you bring crisp requirements, solid repro steps, and clear prioritization.
Compensation
Competitive base + bonus + meaningful equity (NYC market aligned, based on experience).
How to Apply
Share a short note including:
accounts/implementations you’ve owned end-to-end, the most complex technical issue you’ve helped resolve, and what platforms you’re strongest in (Web, iOS, Android, RN).
New York City (in-person / hybrid) Type:
Full-time Reports to:
Head of Customer Success / Post-Sales
About Genuin
Genuin is building the
Community Media Network —a white-label, SDK-first platform that helps brands embed
AI-powered, shoppable video experiences
directly into their own apps and sites. Our placements (feeds, carousels, contextual modules) deliver measurable engagement and monetization while keeping audiences on brand-owned destinations.
The Role
We’re hiring a
Technical Account Manager (TAM)
in NYC to own the post-sale technical relationship for key customers. You’ll be the trusted technical partner who ensures integrations go live smoothly, performance stays strong, issues get solved fast, and customers continuously unlock new value from Genuin.
This role blends
solutions engineering, technical troubleshooting, and customer leadership —you’ll work closely with Product, Engineering, and Implementation, while partnering directly with customer teams (Product, Engineering, Analytics, Ad Ops/Monetization, and Marketing).
What You’ll Do
Own the technical customer relationship
for a portfolio of strategic accounts (NYC-based and global). Lead onboarding and ongoing success for
SDK implementations
across Web and/or Mobile (iOS/Android/React Native). Act as the customer’s technical advocate: translate requirements into product feedback, prioritize issues, and drive resolution. Manage the post-launch lifecycle: upgrades, new feature rollouts, configuration changes, A/B tests, and optimization plans. Troubleshoot integration and runtime issues (events, auth, tracking, UI rendering, performance, crash/repro, network/API errors). Ensure customers are instrumented correctly: events, analytics, attribution signals, and QA validation. Partner with internal teams to deliver business outcomes: engagement lift, time spent, conversion, and monetization impact. Create and maintain customer-facing assets: runbooks, integration notes, release impact summaries, and best practices. Run technical governance: weekly check-ins, launch readiness reviews, incident follow-ups, and quarterly technical reviews.
What We’re Looking For
4–8+ years in
Technical Account Management, Solutions Engineering, Implementation, or Customer Engineering
at a SaaS/SDK/platform company. Strong technical fluency: you can read code, debug integrations, and speak confidently with engineers. Experience supporting one or more of:
Web:
JavaScript/TypeScript, React, Next.js, browser performance, tags/SDKs Mobile:
iOS (Swift), Android (Kotlin), React Native, mobile app lifecycle + release processes Comfort with APIs, auth concepts, event schemas, logging, and analytics pipelines. Excellent customer communication: clear, calm, structured updates—especially during escalations. Highly organized: you can manage multiple accounts, priorities, and timelines without dropping details. NYC-based and comfortable being on-site with customers when needed.
Bonus Points
Experience in
AdTech / MediaTech / VideoTech
(tracking, attribution, ad measurement, streaming/video UX). Familiarity with experimentation frameworks, feature flags, or feed/personalization concepts. Prior work with retail media, commerce, marketplaces, or content/community platforms. Experience working across time zones with distributed engineering teams.
Success Looks Like
Customers launch on time with clean instrumentation and stable performance. Integration issues are resolved quickly with high customer confidence. Customers adopt new placements/features and expand usage over time. Internal teams love working with you because you bring crisp requirements, solid repro steps, and clear prioritization.
Compensation
Competitive base + bonus + meaningful equity (NYC market aligned, based on experience).
How to Apply
Share a short note including:
accounts/implementations you’ve owned end-to-end, the most complex technical issue you’ve helped resolve, and what platforms you’re strongest in (Web, iOS, Android, RN).