Company Description
RSA America LLC is a leading provider of cutting-edge retail technology and solutions tailored for independent grocers. Since its founding in 2014, RSA has empowered grocers to compete with larger retailers by offering innovative tools that enhance digital customer interactions and engagement. Our unified platform simplifies implementation, enabling grocers to analyze, target, and connect with a wider customer base in real-time. By leveraging AI-driven insights, we help retailers provide personalized, customer-centric experiences that foster loyalty and increase profits. RSA is dedicated to supporting grocers’ unique needs and helping them adapt to evolving market trends with ease.
Role Description
This is a full-time, on-site Account Manager position based in Schaumburg, IL. The Account Manager will act as the primary point of contact for assigned clients, ensuring their satisfaction and success with RSA’s solutions. Responsibilities include managing client relationships, addressing inquiries and issues promptly, and identifying new opportunities for growth. The Account Manager will also collaborate with internal teams to implement client strategies and monitor performance metrics to maintain and improve service quality.
Qualifications The Cust o mer Account Manager must be self-driven with a positive attitude and a strong interest in providing Customer Support. Responsi
b le for implementation of potential customers' ecommerce site setupsImplement and review new ecommerce site launches, product updates, site refreshes, promotions, etc.Some expe rience with design tools including Canvas and Adobe PhotoshopSome expe rience creating website assets such as banners and image tilesPortfolio demonstrating website design work particularly in e-commerceBuilding landing pages in HTML/CSS is a plusCustomer Training/Support Conduct
t horough QA of site content to ensure a high-quality client experience across mobile and desktop.Experienc e in marketing operations and workflows designed to support creative, campaign, trade, or other digital activities preferred.Strong an alytical and decision-making skills.Strong co mmunication skills, verbal and written.Independe nt, digitally minded, multi-tasking, and goal oriented.Time mana gement, critical thinking, and problem-solving skills.Ability t o prioritize, multi-task and work with cross functional teams.Entrepren eurial mind set.This posi tion is primarily located in the Chicago, IL area. Our diverse team strives for perfection, and you should feel comfortable working under minimal supervision.
RSA America LLC is a leading provider of cutting-edge retail technology and solutions tailored for independent grocers. Since its founding in 2014, RSA has empowered grocers to compete with larger retailers by offering innovative tools that enhance digital customer interactions and engagement. Our unified platform simplifies implementation, enabling grocers to analyze, target, and connect with a wider customer base in real-time. By leveraging AI-driven insights, we help retailers provide personalized, customer-centric experiences that foster loyalty and increase profits. RSA is dedicated to supporting grocers’ unique needs and helping them adapt to evolving market trends with ease.
Role Description
This is a full-time, on-site Account Manager position based in Schaumburg, IL. The Account Manager will act as the primary point of contact for assigned clients, ensuring their satisfaction and success with RSA’s solutions. Responsibilities include managing client relationships, addressing inquiries and issues promptly, and identifying new opportunities for growth. The Account Manager will also collaborate with internal teams to implement client strategies and monitor performance metrics to maintain and improve service quality.
Qualifications The Cust o mer Account Manager must be self-driven with a positive attitude and a strong interest in providing Customer Support. Responsi
b le for implementation of potential customers' ecommerce site setupsImplement and review new ecommerce site launches, product updates, site refreshes, promotions, etc.Some expe rience with design tools including Canvas and Adobe PhotoshopSome expe rience creating website assets such as banners and image tilesPortfolio demonstrating website design work particularly in e-commerceBuilding landing pages in HTML/CSS is a plusCustomer Training/Support Conduct
t horough QA of site content to ensure a high-quality client experience across mobile and desktop.Experienc e in marketing operations and workflows designed to support creative, campaign, trade, or other digital activities preferred.Strong an alytical and decision-making skills.Strong co mmunication skills, verbal and written.Independe nt, digitally minded, multi-tasking, and goal oriented.Time mana gement, critical thinking, and problem-solving skills.Ability t o prioritize, multi-task and work with cross functional teams.Entrepren eurial mind set.This posi tion is primarily located in the Chicago, IL area. Our diverse team strives for perfection, and you should feel comfortable working under minimal supervision.