Our client is a fast-growing technology company.
Compensation package will include base, generous equity, bonus, as well as 100% paid Health insurance, vision, and dental coverage. People Leadership Manage a multidisciplinary operations team Define team OKRs, set performance targets, and hold regular performance reviews. Foster a culture of accountability, collaboration, and professional growth. Deployments Act as the primary client point of contact for all new implementations. Lead cross-functional coordination (clinical, product, operations) to ensure seamless deployment and readiness. Travel to client sites as needed to support launches, training, and quality assurance. Customer Success and Operations Own end-to-end operations for existing clients — efficiency, quality, and KPI management. Develop and monitor key operational metrics (SLA compliance, utilization, cost per engagement, satisfaction scores). Drive continuous improvement through root-cause analysis and process optimization. Serve as the point of contact for escalated customer issues, ensuring timely resolution and communication. Recruiting and Workforce Planning Define hiring priorities and staffing models based on volume forecasts and strategic initiatives. Collaborate with internal recruiters and external agencies to meet timelines and quality standards. Oversee candidate evaluation standards Onboarding and Training Own new-hire onboarding processes ensuring operational compliance, readiness, and scalability. Continuously refine training content and delivery methods to enhance clinical, operational, and cultural alignment. Performance Management and Optimization Monitor productivity and quality metrics; identify performance gaps and execute improvement plans. Analyze profitability drivers (utilization, time allocation, client mix) and recommend optimizations. Collaborate with Finance and Data teams to align resource allocation with business goals. Strategic and Cross-Functional Collaboration Partner with Product and Engineering to identify technology and automation opportunities. Manage operational ROI reporting. Analyzing billable hour data and optimizing for profitability and compliance. Support leadership in long-term capacity planning and organizational design. Requirements: You are a strong people leader and know how to motivate a team to perform. Fast-paced, external, customer-facing Operations / CX / Implementation experience. Experience working in resource-constrained environments. Doing more with less. Hungry and scrappy. Able to independently make things happen without hand-holding. Nimble thinker and problem solver. You can figure things out. An appreciation for the risk/reward of an early-stage startup. Someone who naturally biases towards equity vs guaranteed salary and winning together. Science background is appreciated - The ability to pragmatically digest evidence and make decisions based on facts and data Ability to travel throughout the US as-needed.
Compensation package will include base, generous equity, bonus, as well as 100% paid Health insurance, vision, and dental coverage. People Leadership Manage a multidisciplinary operations team Define team OKRs, set performance targets, and hold regular performance reviews. Foster a culture of accountability, collaboration, and professional growth. Deployments Act as the primary client point of contact for all new implementations. Lead cross-functional coordination (clinical, product, operations) to ensure seamless deployment and readiness. Travel to client sites as needed to support launches, training, and quality assurance. Customer Success and Operations Own end-to-end operations for existing clients — efficiency, quality, and KPI management. Develop and monitor key operational metrics (SLA compliance, utilization, cost per engagement, satisfaction scores). Drive continuous improvement through root-cause analysis and process optimization. Serve as the point of contact for escalated customer issues, ensuring timely resolution and communication. Recruiting and Workforce Planning Define hiring priorities and staffing models based on volume forecasts and strategic initiatives. Collaborate with internal recruiters and external agencies to meet timelines and quality standards. Oversee candidate evaluation standards Onboarding and Training Own new-hire onboarding processes ensuring operational compliance, readiness, and scalability. Continuously refine training content and delivery methods to enhance clinical, operational, and cultural alignment. Performance Management and Optimization Monitor productivity and quality metrics; identify performance gaps and execute improvement plans. Analyze profitability drivers (utilization, time allocation, client mix) and recommend optimizations. Collaborate with Finance and Data teams to align resource allocation with business goals. Strategic and Cross-Functional Collaboration Partner with Product and Engineering to identify technology and automation opportunities. Manage operational ROI reporting. Analyzing billable hour data and optimizing for profitability and compliance. Support leadership in long-term capacity planning and organizational design. Requirements: You are a strong people leader and know how to motivate a team to perform. Fast-paced, external, customer-facing Operations / CX / Implementation experience. Experience working in resource-constrained environments. Doing more with less. Hungry and scrappy. Able to independently make things happen without hand-holding. Nimble thinker and problem solver. You can figure things out. An appreciation for the risk/reward of an early-stage startup. Someone who naturally biases towards equity vs guaranteed salary and winning together. Science background is appreciated - The ability to pragmatically digest evidence and make decisions based on facts and data Ability to travel throughout the US as-needed.