Job Description
Tasks and Responsibilities
Take full responsibility for relationship development/management within each facility assigned
Develop relationships with local facility “influencers” which may include, but are not limited to, the Administrator, Director of Nursing and Medical Director in each of their facilities.
Cross sell TridentCare Services to assigned facilities.
Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate with the CSE.
Responsible for problem resolution in support of the CSEs operating in their geography.
Problem resolution may include the following:
Billing issues that require on-site support
On-Site training (various)
General operational issues that require on-site support
Clinical concerns/issues that require on-site support
When appropriate, coordinate TridentCare responses (for customer initiated issues) between the Sales Support Team (SST) and our customers.
QA Attendance & Participation is a requirement of the position for those limited accounts assigned to the AE. The Account Executive will coordinate additional QA meeting attendance with the CSE for critical accounts. In situations where QA attendance is not possible, the Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical Director have electronic copies of their QA reports.
Generate qualified leads for the CSE
Identify prospects using all available resources and SUGAR database
Significant travel required as needed within the assigned territory, with daily account visits required. Weekly and monthly call schedule will be approved by RSD and coordinated with the CSE.
Report customer product experience issues through appropriate channels in an accurate and timely manner.
Work as a liaison between the customer, external and internal TridentCare Operations.
Track personnel changes within client facilities, develop and maintain accurate prospect and account file using the SUGAR database and DDF system.
Assist in the gathering of critical information for RFP responses.
Conduct new facility set-ups in person
Conduct Review of Services for assigned clients, and as needed by the CSE.
Collect and update competitive information
Attend industry conferences, regional meetings and actively participate in local networking and professional events to cultivate customer relationships.
Submit timely and complete reports on a weekly and monthly basis
Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.
Commit to professional development as appropriate
Perform other related duties as assigned.
Skills | Experience
A Bachelor’s Degree or equivalent knowledge is required.
A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one year of Sales experience. General understanding of ROI selling.
Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
Proven track record of increasing sales and revenue; field sales experience is preferred
Must possess a high sense of urgency and a strong work ethic.
Must possess basic computer skills.
Strong communication skills (verbal and written) are essential.
Must have strong interpersonal and organizational skills.
Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
Individual must have good time management skills and the ability to prioritize tasks
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; to handle or feel; to talk and to hear. The employee is required to walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl 2 hours a day. The employee may lift and or move or carry up to 15 pounds on occasion and push/pull 50+pounds. The employee may stand, sit/walk 8 hours a day and operate moving vehicles. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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Take full responsibility for relationship development/management within each facility assigned
Develop relationships with local facility “influencers” which may include, but are not limited to, the Administrator, Director of Nursing and Medical Director in each of their facilities.
Cross sell TridentCare Services to assigned facilities.
Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate with the CSE.
Responsible for problem resolution in support of the CSEs operating in their geography.
Problem resolution may include the following:
Billing issues that require on-site support
On-Site training (various)
General operational issues that require on-site support
Clinical concerns/issues that require on-site support
When appropriate, coordinate TridentCare responses (for customer initiated issues) between the Sales Support Team (SST) and our customers.
QA Attendance & Participation is a requirement of the position for those limited accounts assigned to the AE. The Account Executive will coordinate additional QA meeting attendance with the CSE for critical accounts. In situations where QA attendance is not possible, the Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical Director have electronic copies of their QA reports.
Generate qualified leads for the CSE
Identify prospects using all available resources and SUGAR database
Significant travel required as needed within the assigned territory, with daily account visits required. Weekly and monthly call schedule will be approved by RSD and coordinated with the CSE.
Report customer product experience issues through appropriate channels in an accurate and timely manner.
Work as a liaison between the customer, external and internal TridentCare Operations.
Track personnel changes within client facilities, develop and maintain accurate prospect and account file using the SUGAR database and DDF system.
Assist in the gathering of critical information for RFP responses.
Conduct new facility set-ups in person
Conduct Review of Services for assigned clients, and as needed by the CSE.
Collect and update competitive information
Attend industry conferences, regional meetings and actively participate in local networking and professional events to cultivate customer relationships.
Submit timely and complete reports on a weekly and monthly basis
Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.
Commit to professional development as appropriate
Perform other related duties as assigned.
Skills | Experience
A Bachelor’s Degree or equivalent knowledge is required.
A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one year of Sales experience. General understanding of ROI selling.
Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
Proven track record of increasing sales and revenue; field sales experience is preferred
Must possess a high sense of urgency and a strong work ethic.
Must possess basic computer skills.
Strong communication skills (verbal and written) are essential.
Must have strong interpersonal and organizational skills.
Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
Individual must have good time management skills and the ability to prioritize tasks
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; to handle or feel; to talk and to hear. The employee is required to walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl 2 hours a day. The employee may lift and or move or carry up to 15 pounds on occasion and push/pull 50+pounds. The employee may stand, sit/walk 8 hours a day and operate moving vehicles. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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