Our client, a construction supply company, is seeking a proactive and customer-focused Account Manager to handle incoming orders, support client needs, and ensure an exceptional customer experience.
This role is responsible for managing day-to-day communication with customers, resolving issues, tracking orders, and maintaining strong client relationships.
The ideal candidate is organized, responsive, and committed to keeping customers satisfied from order placement through delivery.
Responsibilities
Serve as the primary point of contact for customer inquiries and incoming orders
Respond promptly to customer questions, requests, and service needs
Handle customer issues professionally and provide timely resolutions
Process incoming orders accurately and ensure all details are properly recorded
Track orders from start to finish to ensure on-time delivery
Communicate updates, delays, or changes to customers as needed
Coordinate internally with production, logistics, and other departments to ensure smooth workflow
Build and maintain strong relationships with customers
Monitor customer satisfaction and follow up to ensure a positive experience
Identify opportunities to improve service or expand relationships
Address and resolve customer complaints or challenges efficiently
Escalate issues when necessary and follow through until resolution
Maintain organized and accurate customer records
Track open orders, follow up on pending items, and update internal systems
Prepare reports related to customer activity or order status when requested
Qualifications
1–3 years of experience in account management, customer service, or a similar client-facing role
Strong communication and interpersonal skills
Excellent organizational skills with attention to detail
Ability to multitask and manage multiple orders or clients simultaneously
Proficiency in email, CRM systems, and basic office software
Experience in a product-based or order-processing environment
Experience handling customer accounts or coordinating with internal operations
Strong problem-solving abilities and customer-first mindset
Reliable and responsive
A team player who can follow through on customer needs
A positive, solution-driven communicator
Takes ownership and keeps customers happy from start to finish
Location:
Brooklyn, NY
Salary:
$80,000 per year
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This role is responsible for managing day-to-day communication with customers, resolving issues, tracking orders, and maintaining strong client relationships.
The ideal candidate is organized, responsive, and committed to keeping customers satisfied from order placement through delivery.
Responsibilities
Serve as the primary point of contact for customer inquiries and incoming orders
Respond promptly to customer questions, requests, and service needs
Handle customer issues professionally and provide timely resolutions
Process incoming orders accurately and ensure all details are properly recorded
Track orders from start to finish to ensure on-time delivery
Communicate updates, delays, or changes to customers as needed
Coordinate internally with production, logistics, and other departments to ensure smooth workflow
Build and maintain strong relationships with customers
Monitor customer satisfaction and follow up to ensure a positive experience
Identify opportunities to improve service or expand relationships
Address and resolve customer complaints or challenges efficiently
Escalate issues when necessary and follow through until resolution
Maintain organized and accurate customer records
Track open orders, follow up on pending items, and update internal systems
Prepare reports related to customer activity or order status when requested
Qualifications
1–3 years of experience in account management, customer service, or a similar client-facing role
Strong communication and interpersonal skills
Excellent organizational skills with attention to detail
Ability to multitask and manage multiple orders or clients simultaneously
Proficiency in email, CRM systems, and basic office software
Experience in a product-based or order-processing environment
Experience handling customer accounts or coordinating with internal operations
Strong problem-solving abilities and customer-first mindset
Reliable and responsive
A team player who can follow through on customer needs
A positive, solution-driven communicator
Takes ownership and keeps customers happy from start to finish
Location:
Brooklyn, NY
Salary:
$80,000 per year
#J-18808-Ljbffr