The Inland Press is a fifth-generation, full-service printing company located in Detroit, MI. Specializing in digital and offset printing as well as mailing solutions, we cater to both small and large projects. We take pride in being a union company with a strong tradition of supporting the Detroit community for over 125 years. Our commitment to quality and service has made us a trusted partner for a diverse range of printing needs.
Role Description This is a full-time, on-site role located in the Detroit Metropolitan Area for a CSR/Order Processing Specialist. The responsibilities include providing exceptional customer service and ensuring customer satisfaction by managing orders efficiently. Daily tasks include receiving and accurately reviewing customer orders, generate job tickets, create mail write ups, process purchase orders and be the main contact, addressing changes or concerns the customer may have. The role also involves collaboration with internal teams to ensure timely and high-quality delivery of services to clients. The CSR will need to communicate with sales and production to bring the job to completion.
Qualifications
Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
Experience in enhancing Customer Experience and maintaining high levels of Customer Satisfaction
Excellent communication and organizational skills
Attention to detail and the ability to manage multiple tasks simultaneously
Proficiency in relevant software and tools used for order processing
Capability to work effectively in a team-oriented environment
Previous experience in printing, mailing solutions, or a related industry is preferred
High school diploma or equivalent required; additional certifications or relevant education is a plus
Basic understanding of Excel, Word, email - PACE a plus
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Role Description This is a full-time, on-site role located in the Detroit Metropolitan Area for a CSR/Order Processing Specialist. The responsibilities include providing exceptional customer service and ensuring customer satisfaction by managing orders efficiently. Daily tasks include receiving and accurately reviewing customer orders, generate job tickets, create mail write ups, process purchase orders and be the main contact, addressing changes or concerns the customer may have. The role also involves collaboration with internal teams to ensure timely and high-quality delivery of services to clients. The CSR will need to communicate with sales and production to bring the job to completion.
Qualifications
Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
Experience in enhancing Customer Experience and maintaining high levels of Customer Satisfaction
Excellent communication and organizational skills
Attention to detail and the ability to manage multiple tasks simultaneously
Proficiency in relevant software and tools used for order processing
Capability to work effectively in a team-oriented environment
Previous experience in printing, mailing solutions, or a related industry is preferred
High school diploma or equivalent required; additional certifications or relevant education is a plus
Basic understanding of Excel, Word, email - PACE a plus
#J-18808-Ljbffr