Remote Senior Specialist, Customer Quality & Insights

A leading healthcare company is looking for a Sr Specialist – Customer Quality in Concord, NH. This role serves as a liaison between users and various teams to ensure excellent customer experience and process quality. The candidate should possess a Bachelor's degree and have experience in Quality or Customer Advocacy. Responsibilities include analyzing complaint data, monitoring quality metrics, and preparing presentations. The anticipated salary range is $68,500 - $88,020. Enjoy comprehensive benefits including health coverage and a 401k plan. #J-18808-Ljbffr