About YQN
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc. We are designed to apply the internet and digital technology to visualise and optimise cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. 'Simple shipping and easy freight' is the mission of YQNLINK. We have developed strategic partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, et al. We have built an ocean and air transport network from China to the world and introduced innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, achieving online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.
What you will do
Serve as a day-to-day point of contact for assigned clients, ensuring timely and professional communication in both Mandarin and English.
Assist in managing client accounts, tracking service performance, and resolving issues or escalations.
Support senior team in preparing reports, presentations, and client updates.
Coordinate with internal teams (operations, logistics, customer service) to ensure client expectations are met.
Participate in client meetings and calls as needed to maintain strong relationships and identify opportunities for growth.
Maintain accurate and up-to-date records of client interactions and account activity.
Translate documents and communications between Mandarin and English when necessary.
Perform other duties as assigned.
Qualifications
Bilingual fluency in Mandarin and English (spoken and written) is required.
Minimum 1 year of experience in B2B client relationship management or related fields.
Strong communication and interpersonal skills with a customer-first attitude.
Highly organised with attention to detail and the ability to manage multiple tasks.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM experience is a plus.
Bachelor's degree in Business, Communications, or a related field preferred.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Pay: $20.00 - $25.00 per hour
Location: Fontana, CA / Port Reading, NJ
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Construction, Software Development, and IT Services and IT Consulting
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What you will do
Serve as a day-to-day point of contact for assigned clients, ensuring timely and professional communication in both Mandarin and English.
Assist in managing client accounts, tracking service performance, and resolving issues or escalations.
Support senior team in preparing reports, presentations, and client updates.
Coordinate with internal teams (operations, logistics, customer service) to ensure client expectations are met.
Participate in client meetings and calls as needed to maintain strong relationships and identify opportunities for growth.
Maintain accurate and up-to-date records of client interactions and account activity.
Translate documents and communications between Mandarin and English when necessary.
Perform other duties as assigned.
Qualifications
Bilingual fluency in Mandarin and English (spoken and written) is required.
Minimum 1 year of experience in B2B client relationship management or related fields.
Strong communication and interpersonal skills with a customer-first attitude.
Highly organised with attention to detail and the ability to manage multiple tasks.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM experience is a plus.
Bachelor's degree in Business, Communications, or a related field preferred.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Pay: $20.00 - $25.00 per hour
Location: Fontana, CA / Port Reading, NJ
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Construction, Software Development, and IT Services and IT Consulting
#J-18808-Ljbffr